Chapter 18, Problem 52P

Operational Performance Measures

Mid-States Metal Finishers produces steel tubing at its Akron plant. The plant’s quality assurance officer prepares a monthly report and sends it to headquarters. The data compiled in these reports for a recent six-month period follow:

Required

1. a.      Write a memo to the company president evaluating the plant’s performance.
2. b.      If you identify any areas of concern in your memo, indicate an appropriate action for management to take. Indicate any additional information you would like to have to make your evaluation.