OPERATIONS MANAGEMENT
OPERATIONS MANAGEMENT
14th Edition
ISBN: 9781260961393
Author: Stevenson
Publisher: MCG
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Chapter 18, Problem 1P

a)

1)

Summary Introduction

To determine: The system utilization rate.

Introduction: System utilization refers to percentage amount of capacity which is utilized or we can say that actual output is divided by potential output. It is operational metric for business which indicates aggregate productive capacity.

It reflects the ratio of demand to capacity or supply, it is also commonly known as Capacity utilization rate.

1)

Summary Introduction

To determine: The system utilization rate.

Introduction: System utilization refers to percentage amount of capacity which is utilized or we can say that actual output is divided by potential output. It is operational metric for business which indicates aggregate productive capacity.

It reflects the ratio of demand to capacity or supply, it is also commonly known as Capacity utilization rate.

2)

Summary Introduction

To determine: The average number customers waiting for service in line.

3)

Summary Introduction

To determine: Average number of customers waiting time.

b)

1)

Summary Introduction

To determine: The average number of customer waiting for repairs.

1)

Summary Introduction

To determine: The average number of customer waiting for repairs.

2)

Summary Introduction

To determine: The system utilization rate.

Introduction: It reflects the ratio of demand to capacity or supply, it is also commonly known as Capacity utilization rate.

3)

Summary Introduction

To determine: The idle time.

4)

Summary Introduction

To determine: Probability of two or more customers in the system.

c)

1)

Summary Introduction

To determine: The system utilization rate.

1)

Summary Introduction

To determine: The system utilization rate.

2)

Summary Introduction

To determine: Average number of customers in the system (Ls).

3)

Summary Introduction

To determine: Average time customers wait in line for service (Wq).

4)

Summary Introduction

To determine: The average waiting time for an arrival not immediately served (hours) (Wa).

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