OPERATIONS MANAGEMENT
OPERATIONS MANAGEMENT
14th Edition
ISBN: 9781260961393
Author: Stevenson
Publisher: MCG
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Chapter 18, Problem 3DRQ
Summary Introduction

To determine: The most common measuring technique of system performance in a queuing analysis.

Queuing theory: It is a mathematical study of queues or waiting lines. Using the queuing model, the length of a queue and waiting time can be determined.  In operations management, queuing theory is used for decision-making about the resources required to offer services.

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