Management, Loose-Leaf Version
13th Edition
ISBN: 9781305969308
Author: Richard L. Daft
Publisher: South-Western College Pub
expand_more
expand_more
format_list_bulleted
Question
Chapter 17, Problem 4DQ
Summary Introduction
To determine:
The importance of verbal communication in a small business.
Introduction:
Phone fear (telephonophobia, telephobia, telephone fear) is hesitance or dread of making or accepting telephone calls, truly, "fear of phones". It is thought to be a sort of social fear or social uneasiness. This is called phone aversion. From early 90s mobile phones have gone from being a self-esteem need to an essential need in the business world. Individuals and organizations ending up progressively associated with, mobile phones because it enables to perform work requirements at whatever point and wherever you may get yourself. Therefore, it is very much important to use mobile techniques as well in order to grow the business and it's not enough only to use text messaging, email and social media to build a solid relationship with customers. Over the phone discussions will definitely tied up the customer relationship to the bottom line.
Expert Solution & Answer
Trending nowThis is a popular solution!
Students have asked these similar questions
Describe the advantages of face-to-face communication as opposed to interactions facilitated by technology such as telephones, email, instant messaging, texting, the internet, social networking sites, and so on. When is face-to-face communication more effective?
Describe the advantages of face-to-face communication as opposed to interactions facilitated by technology such as telephones, e-mail, instant messaging, texting, the Web, social networking sites, and so on. When is face-to-face communication more effective?
How the mobile phones make our life easier?
Chapter 17 Solutions
Management, Loose-Leaf Version
Ch. 17 - Prob. 1OTJVCCh. 17 - Prob. 2OTJVCCh. 17 - Prob. 3OTJVCCh. 17 - Prob. 1DQCh. 17 - Prob. 2DQCh. 17 - Prob. 3DQCh. 17 - Prob. 4DQCh. 17 - Prob. 5DQCh. 17 - Prob. 6DQCh. 17 - Prob. 7DQ
Ch. 17 - Prob. 8DQCh. 17 - Prob. 9DQCh. 17 - Prob. 10DQCh. 17 - Prob. 1EECh. 17 - Prob. 2EECh. 17 - Prob. 3EECh. 17 - Prob. 4EECh. 17 - Prob. 5EECh. 17 - Prob. 6EECh. 17 - Prob. 7EECh. 17 - Prob. 8EECh. 17 - Prob. 9EECh. 17 - Prob. 10EECh. 17 - Prob. 11EECh. 17 - Prob. 12EECh. 17 - Prob. 13EECh. 17 - Prob. 14EECh. 17 - Prob. 15EECh. 17 - Prob. 16EECh. 17 - Prob. 17EECh. 17 - Prob. 18EECh. 17 - Prob. 19EECh. 17 - Prob. 20EECh. 17 - Prob. 21EECh. 17 - Prob. 22EECh. 17 - Prob. 23EECh. 17 - Prob. 24EECh. 17 - Prob. 1EDCh. 17 - Prob. 2EDCh. 17 - Prob. 3EDCh. 17 - Prob. 1CFCACh. 17 - Prob. 2CFCACh. 17 - Prob. 3CFCA
Knowledge Booster
Similar questions
- How are you managing your e-mails now? Are you mixing personal and school and work-related e-mails in the same account?arrow_forwardHow would you communicate to a colleague that is sending too many FYI e-mails, sending too may unclear e-mails, or copying too many people on her messages?arrow_forwardDo you think that there is no need for effective communication to persuade consumers to buy your product or service, even though you produce the best product and service?arrow_forward
- The success of both our professional and personal relationships is dependent on our ability to communicate. Why is non-verbal communication important? What are 5 types of non-verbal communication? Select 1 type of non-verbal communication and explain with the use of an example, how it impacts professional relationships at the workplace.arrow_forwardIn other words, do you prefer to speak or write? Discuss your answer.arrow_forwardIs there a potential downside to email service providers reading the messages that their customers send and receive?arrow_forward
- When discussing communication, Auditor General Randall L. Exley explains that how a person communicates (i.e., what channels he or she uses) is just as important as the message. He also feels that receiving feedback is often more important than sending a message. Knowing your receivers and establishing a relationship with them is vital (Skidmore-Williams, 2013).What do you think about Exley's ideas about communication? Do you agree that it is more about listening than talking? Is audience analysis as important of a concept as he believes it to be? Explain.arrow_forwardHow do you have that "difficult conversation" with someone after they have invaded your personal space or caused you conflict? When confronting another person, why are these lessons so important?Analyze the connection between EQ and successful communication with others. Explain how a person's level of emotional intelligence affects his or her tendencies in social situations, and how these inclinations in turn affect the outcomes that he or she creates in collaboration with others. Three sections make up this inquiry: What is your current level of self-monitoring based on (1) the readings we covered in class and (2) the self-monitoring quiz I made available on Canvas? Describe the ways in which you keep tabs on yourself and how these behaviors reflect your adaptability. How does your degree of self-monitoring influence your social effectiveness?arrow_forwardHow does the balance between honesty and dishonesty in business communication affect long-term business relationships, and what are the ethical implications of using manipulative tactics for short-term gains?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Understanding Management (MindTap Course List)ManagementISBN:9781305502215Author:Richard L. Daft, Dorothy MarcicPublisher:Cengage Learning
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub
Understanding Management (MindTap Course List)
Management
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Cengage Learning