Management, Loose-Leaf Version
13th Edition
ISBN: 9781305969308
Author: Richard L. Daft
Publisher: South-Western College Pub
expand_more
expand_more
format_list_bulleted
Question
Chapter 17, Problem 3CFCA
Summary Introduction
Case summary:
Howard Tannenbaum sent strict electronic mails to all the managers in order to find out the reason behind the breach of information of their company's new product idea. This hurt the feelings of innocent employees that the company does not believe them.
Characters in the case:
The characters in the case include Howard Tannenbaum, the CEO of the company, the employees, and the friend of CEO, Barry.
Adequate information:
In addition to the mail sent by Howard to the managers, the copy of an electronic mail sent by him to his friend was circulating in the office creating chaos. This mail showed the anger of Howard towards his employees for breaching the product idea.
To determine:
The way to recover from the negative impact of mails.
Given the information:
Strict electronic mail sent by Howard shows that he was impolite in sending the mail without thinking of the innocent employees. The communication mistake has taken place.
Expert Solution & Answer
Trending nowThis is a popular solution!
Students have asked these similar questions
In 2006, Hewlett-Packard Development Company LP became embroiled in a controversy over methods used to investigate media leaks from its board. HP Chairperson Patricia Dunn could have simply asked the directors who was the source cited in the story, sought an apology and gone from there. With some direct face-to-face communication, the story would likely have ended quickly. It did not. “Not only did investigators impersonate board members, employees and journalists to obtain their phone records, but according to multiple reports, they also surveilled an HP director and a reporter for CNet Networks Inc. They sent monitoring spyware in an e-mail to that reporter by concocting a phoney tip. They even snooped on the phone records of former CEO and Chairperson Carly Fiorina, who had launched the quest to identify media sources in the first place.”
The situation continued to escalate. For example, the New York Times reported that HP consultants even considered planting clerical or custodial…
In 2006, Hewlett-Packard Development Company LP became embroiled in a controversy over methods used to
investigate media leaks from its board. HP Chairperson Patricia Dunn could have simply asked the directors who was
the source cited in the story, sought an apology and gone from there. With some direct face-to-face communication,
the story would likely have ended quickly. It did not. "Not only did investigators impersonate board members
employees and journalists to obtain their phone records, but according to multiple reports, they also surveilled an HP
director
and a reporter for Net Networks Inc. They sent monitoring spyware in an e-mail to that reporter by
concocting a phoney tip. They even snooped on the phone records of former CEO and Chairperson Carly Fiorina, who
had launched the quest to identify media sources in the first place.
The situation continued to escalate. For example, the New York Times reported that HP consultants even considered
planting clerical or custodial…
Assume you manage a small online herbal business. Without your knowledge, a disgruntled employee has posted damaging information about your company in the company’s blog, including false information about dangerous ingredients in your bestselling supplement. What specific steps would you take to minimize the risk of this crisis?
Chapter 17 Solutions
Management, Loose-Leaf Version
Ch. 17 - Prob. 1OTJVCCh. 17 - Prob. 2OTJVCCh. 17 - Prob. 3OTJVCCh. 17 - Prob. 1DQCh. 17 - Prob. 2DQCh. 17 - Prob. 3DQCh. 17 - Prob. 4DQCh. 17 - Prob. 5DQCh. 17 - Prob. 6DQCh. 17 - Prob. 7DQ
Ch. 17 - Prob. 8DQCh. 17 - Prob. 9DQCh. 17 - Prob. 10DQCh. 17 - Prob. 1EECh. 17 - Prob. 2EECh. 17 - Prob. 3EECh. 17 - Prob. 4EECh. 17 - Prob. 5EECh. 17 - Prob. 6EECh. 17 - Prob. 7EECh. 17 - Prob. 8EECh. 17 - Prob. 9EECh. 17 - Prob. 10EECh. 17 - Prob. 11EECh. 17 - Prob. 12EECh. 17 - Prob. 13EECh. 17 - Prob. 14EECh. 17 - Prob. 15EECh. 17 - Prob. 16EECh. 17 - Prob. 17EECh. 17 - Prob. 18EECh. 17 - Prob. 19EECh. 17 - Prob. 20EECh. 17 - Prob. 21EECh. 17 - Prob. 22EECh. 17 - Prob. 23EECh. 17 - Prob. 24EECh. 17 - Prob. 1EDCh. 17 - Prob. 2EDCh. 17 - Prob. 3EDCh. 17 - Prob. 1CFCACh. 17 - Prob. 2CFCACh. 17 - Prob. 3CFCA
Knowledge Booster
Similar questions
- The president of Goodwill Corporation Ltd.,Mr Abhishek Mukherji, wanted to facilitate upward communication. He believed an open-door policy was a good option. He announced that his own door was open to all employees and encouraged senior managers to do the same. He felt this would give him a way to get early warning signals that would not be filtered or redirected through the formal chain of command Mukherji found that many employees who used the open-door policy had been with the company for years and were comfortable talking to the president, Sometimes messages came through about inadequate policies and procedures. Mukherji would raise these issues and explain any changes at the next senior managers meeting. The most difficult complaints to handle were those from people who were not getting along with their bosses. One employee, Anand, complained bitterly that his manager had over committed on behalf of the department and put everyone under tremendous pressure,…arrow_forwardShould employees be warned if e-mail is to be monitored? What reasons can you give to support an Internet crackdown by management. What specific reasons can you give to oppose a crackdown.arrow_forwardProblems in organizations can be related to poor internal communication. If management doesn't solve these problems, the entire organization is compromised and it will have repercussions throughout the company. What do you think is the biggest problem caused by having poor internal communication in a company? How can it be solved? When answering, Explain in your words the internal communication audit (ACI) models.Describes techniques that can be used when doing an ACI.Justify with an example your answer to the main question of the forum.arrow_forward
- Much of your success in business will depend on your ability to influence the people around you. Can you land the right job? Close the deal that makes the difference? Convince the boss to adopt your idea? Motivate people to buy your products? Excellent communicators are not only influential but also well liked, efficient, and effective. Great communication skills can dramatically boost your chance for success, while poor communication skills can bury even the most talented people. In 200-300 words please respond to the following: Explain the importance of excellent business communicationsarrow_forwardThe news provided by the military to soldiers serving in Vietnam was sometimes censored. Thirsting for uncensored news and music, ambitious GIs put to use the abundance of available communications equipment and became Vietnam's underground radio pirates. The pirate stations used military communications equipment instead of commercial broadcast equipment to pass along advice, information, and support not communicated by upper echelon military personnel. Soldiers in the field could hear the broadcasts on their field radios. This would be an example of a(n) ____ communication channel. A. downward B. informal C. horizontal D. formal E. upwardarrow_forwardTHE COLD, HARD REALITY The media’s attention to Jeffrey Wigand, Sherron Watkins, Coleen Rowley, and Cynthia Cooper could lead you to believe that doing the right thing and speaking out against the perceived wrongdoings of your employer will guarantee you public support as an honourable and ethical person, putting the needs of your fellow human beings before your own. In reality, the majority of whistle-blowers face the opposite situation. They are branded as traitors, shunned by their former colleagues, and often singled out to the extent that they never find work in their respective industries again. Consider the cases of the following two individuals who made the same tough ethical choices as their more famous counterparts with markedly different outcomes. Khaled Assadi, an American employee of GE Energy, was temporarily assigned to the company’s Amman, Jordan, operations, where he was responsible for coordinating with Iraq’s governing bodies to secure and manage energy service…arrow_forward
- How does the balance between honesty and dishonesty in business communication affect long-term business relationships, and what are the ethical implications of using manipulative tactics for short-term gains?arrow_forwardWrite an investigative paper that applies group-related communication theories to a selected group. There are many ways to improve interpersonal effectiveness, and the benefits of doing so are profound. Many studies point to interpersonal effectiveness as the leading predictor of future success. Derailment studies (Lombardo & McCauley, 1988) found lack of interpersonal communication skills to be a key factor in the likelihood of a manager to derail, or be removed from his or her job. By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria: Competency 2: Analyze the interrelationships of communication within organizational systems. Describe the characteristics of a group. Analyze the roles of group members. Describe the group stages experienced. Analyze group norms. Describe positive and negative participation behaviors. Describe group’s use of technology for communication.…arrow_forwardImagine that you have an exemplary team member who deserves a 20% raise based on their performance and dedication during the Covid-19 pandemic. You would love to give them the raise they deserve, but there isn't room in the current budget because of the belt-tightening your company had to do during the Pandemic. Use this opportunity to practice positive communication with employees and email this team member thanking them for their stellar performance. Tell them in the email that you wish you could give them the raise they deserve, and then explain why you cannot. Finally, offer them assurances that a raise will be approved once funds are available. Think about the best way to relay this information to the team member. How can you demonstrate good leadership skills in the email?arrow_forward
- Given what seems to be our current propensity to share personal information on social media with little regard to consequences is it reasonable to complain about the theft of PHI?arrow_forwardRelated to business communicationarrow_forwardAnswer the given question in your own words. Social media, such as Facebook, is now widespread. Place yourself as a manager that has just received a “friend” request from one of your direct reports. Do you accept, reject, or ignore the request? Why, and what additional communication would you have regarding this with the employee?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub