Whether students should be considered as customers of the universities or colleges Introduction: Total Quality management implies continuous improvement in the quality and thus ensuring customer satisfaction. Total Quality management gives emphasis to the people as well as the continuous improvement processes. In relation to the same, we need to discuss whether students should be considered as customers of the universities and give importance to satisfy them to increase the university’s reputation.

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Chapter 16.5, Problem 3SA16.3

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Whether students should be considered as customers of the universities or colleges

Introduction:

Total Quality management implies continuous improvement in the quality and thus ensuring customer satisfaction. Total Quality management gives emphasis to the people as well as the continuous improvement processes. In relation to the same, we need to discuss whether students should be considered as customers of the universities and give importance to satisfy them to increase the university’s reputation.

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