The SMARTgoals for creating a balanced scorecard for Steve Ellis. Introduction: The Balanced Scorecard was a management tool introduced by Kaplan and Norton in 1992. Their aim in introducing this tool was to improve organizational performance by encouraging management to use a broader view of thebusiness than is available through the sole use of traditional financial measures. The Balanced Scorecard did this by providing four different perspectives of the business. Each perspective should contain a range of measures that indicate aspects of organizational performance.

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Chapter 16, Problem 3MIA

Summary Introduction

To Determine:

The SMARTgoals for creating a balanced scorecard for Steve Ellis.

Introduction:

The Balanced Scorecard was a management tool introduced by Kaplan and Norton in 1992. Their aim in introducing this tool was to improve organizational performance by encouraging management to use a broader view of thebusiness than is available through the sole use of traditional financial measures. The Balanced Scorecard did this by providing four different perspectives of the business. Each perspective should contain a range of measures that indicate aspects of organizational performance.

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