OPERATIONS MANAGEMENT LL W/CONNECT CODE
2nd Edition
ISBN: 9781266520037
Author: CACHON
Publisher: MCG CUSTOM
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Question
Chapter 16, Problem 1CQ
Summary Introduction
To determine: The thing that would occur for the given situation.
Expert Solution & Answer
Explanation of Solution
Given information:
It is given that a summer camp offer one-week programs. However, it faces a challenge with long queues on each Saturday morning when the parents try to check-in their children. They have the plan of adding more staff to assist the check-in process.
Determine the thing that would occur for the given situation:
Adding more staff to assist the check-in process will decrease the average waiting time of the parents, decrease the maximum waiting time, and the average waiting time of the parent who are waiting to check-in their child will also be reduced.
Hence, option (g) is correct and options (a), (b), (c), (d), (e), and (f) are incorrect.
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Note: A waiting line model solver computer package is needed to answer these questions.
The Kolkmeyer Manufacturing Company uses a group of six identical machines, each of which operates an average of 23 hours between breakdowns. With randomly occurring breakdowns, the Poisson probability distribution is used to describe the machine breakdown
arrival process. One person from the maintenance department provides the single-server repair service for the six machines.
Management is now considering adding two machines to its manufacturing operation. This addition will bring the number of machines to eight. The president of Kolkmeyer asked for a study of the need to add a second employee to the repair operation. The service rate
for each individual assigned to the repair operation is 0.40 machines per hour.
(a) Compute the operating characteristics if the company retains the single-employee repair operation. (Round your answers to four decimal places. Report time in hours.)
La
=
L =
Wa
W =
h…
Burger Dome sells hamburgers, cheeseburgers, french fries, soft drinks, and milk shakes, as well as a limited number of specialty items and dessert selections. Although Burger Dome would like to serve each customer immediately, at times more customers arrive than
can be handled by the Burger Dome food service staff. Thus, customers wait in line to place and receive their orders.
Burger Dome analyzed data on customer arrivals and concluded that the arrival rate is 40 customers per hour. Burger Dome also studied the order-filling process and found that a single employee can process an average of 56 customer orders per hour. Burger Dome is
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Suppose Burger Dome establishes two servers but arranges the restaurant layout so that an…
Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.6 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The
consultant averages 10 minutes with each customer.
(a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.)
λ=
μ =
=
L =
Wa
W =
P.
W
h
(b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.)
W₁ (in minutes) =
min, which is ---Select--- than the desired wait time, so the goal ---Select--- met.
What action do you recommend? (Select all that apply.)
Hire another consultant.
Increase the hours of operation.
Decrease the mean service rate.
Increase the mean service rate.
There is…
Chapter 16 Solutions
OPERATIONS MANAGEMENT LL W/CONNECT CODE
Ch. 16 - Prob. 1CQCh. 16 - Prob. 2CQCh. 16 - Prob. 3CQCh. 16 - Prob. 4CQCh. 16 - Which of the following best reflects pooling...Ch. 16 - Prob. 6CQCh. 16 - Prob. 7CQCh. 16 - Prob. 1PACh. 16 - Prob. 2PACh. 16 - Prob. 3PA
Ch. 16 - Prob. 4PACh. 16 - Prob. 5PACh. 16 - Prob. 6PACh. 16 - Prob. 7PACh. 16 - Prob. 8PACh. 16 - Prob. 11PACh. 16 - Prob. 12PACh. 16 - Prob. 13PACh. 16 - Prob. 14PACh. 16 - Prob. 15PACh. 16 - Prob. 16PACh. 16 - Prob. 17PACh. 16 - Prob. 18PACh. 16 - Prob. 19PACh. 16 - Prob. 20PACh. 16 - Prob. 21PACh. 16 - Prob. 22PA
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