Case summary:
The case deals about the lean operations in the Airlines A. Company A’s operating performance is best in class and it provides the number one ranking in the industry. Lean initiative is the key ingredient of the performance of Company A. Company’s executive vice president stated that lean operations has increased the performance level of the firm and the employees.
In present, lean operation has become their corporate culture which eliminated waste and exposes non-standard works. Current lean project of passenger unloading and loading is the unique project which helps them to save 17% of unloading time.
To determine: The ways using which the passengers can be loaded and unloaded from airplanes in the initial phase of Kaizen event.
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Chapter 16 Solutions
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