Understanding Business
Understanding Business
11th Edition
ISBN: 9780078023163
Author: William G Nickels, James McHugh, Susan McHugh
Publisher: McGraw-Hill Education
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Chapter 15.2, Problem 15.2BQ
Summary Introduction

To determine: The ways in which service utility offers add value.

Introduction: Service utility is provided by intermediaries by good and fast sales and after sale services. For example a salesman should not only provide the sales services but also after sale services to assist and help the customer should also be provided which is known as service utility.

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I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project.
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