EBK MANAGEMENT, LOOSE-LEAF VERSION
13th Edition
ISBN: 8220103768115
Author: DAFT
Publisher: YUZU
expand_more
expand_more
format_list_bulleted
Question
Chapter 15, Problem 3CFCA
Summary Introduction
To determine:
How would Rankin modify his leadership style if he wants to succeed dyer in two years.
Case Summary:
Reflex systems is specialized in selling exercise equipment to high schools and colleges, small to mid-sized businesses for recreation centres, through a national force of 310 salespeople. The company has encountered and won a great level of sales in the recent past. However, it is facing issues with follow up service systems. Therefore, the CEO of the company has planned to implement a new CRM system to rectify these ongoing issues and attract and retain customers. Customer relationship management (CRM), this is an approach and system to manage a favourable and attractive relationship with existing and potential customer. It supports and aids the management of sales, delivery actionable insights, merges with social media and facilitates team management and communication. Further, it enables to manage customer interactions and problems effectively and efficiently. The ultimate goal is to drive sales growth.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
if in your company there are 5 female employees who are pregnant and NEED TO TAKE CUTIES for 2 / 3 month at the same time. what action did you take to solve this problem as a manager , so that your company can continue to run well.
Outline a background of the case below. (Please note that this is not an essay question.)
In June 2011, Steve Katsaros, founder and CEO of Nokero, was contemplating how to build on his company's accomplishments during the last 12 months. Nokero, a marketer of solar bulbs, has emerged as a successful born-global social enterprise.
Opportunities in the Social Enterprise Sector
As previously mentioned, Nokero, has been engaged in partnership programs with various social enterprises, such as Project CURE and American Green. Social enterprises have actively sought out Nokero for possible partnerships.
In the fall of 2013, after returning to Los Angeles from New York, Beall turned her attention to the development of systems for more effective hiring and retention. She brought on a senior director of opera-tions, a regional manager for Southern California, and two full-time field supervisors. She brought in part-time consultants to serve as CFO and to provide marketing support. She also began to be more pro-active about hiring for fit—working with her senior managers to identify and carefully train a large team of technicians likely to remain with the company.Freed by her senior staff to turn away from the minutiae and focus on higher level strategy, she began exploring her options. As a first step, she started conducting extensive research about if and how CleanBeeBaby might be turned into a fran-chise operation. Beall had long believed that there might be huge upside in franchising; residential cleaning franchisor Merry Maids had 1,432 operating units globally (2014 data), for…
Chapter 15 Solutions
EBK MANAGEMENT, LOOSE-LEAF VERSION
Ch. 15 - Prob. 1OTJVCCh. 15 - Prob. 2OTJVCCh. 15 - Prob. 3OTJVCCh. 15 - Prob. 1DQCh. 15 - Prob. 2DQCh. 15 - Prob. 3DQCh. 15 - Prob. 4DQCh. 15 - Prob. 5DQCh. 15 - Prob. 6DQCh. 15 - Prob. 7DQ
Ch. 15 - Prob. 8DQCh. 15 - Prob. 9DQCh. 15 - Prob. 10DQCh. 15 - Prob. 1EECh. 15 - Prob. 2EECh. 15 - Prob. 3EECh. 15 - Prob. 4EECh. 15 - Prob. 5EECh. 15 - Prob. 6EECh. 15 - Prob. 7EECh. 15 - Prob. 8EECh. 15 - Prob. 9EECh. 15 - Prob. 1SGBCh. 15 - Prob. 1EDCh. 15 - Prob. 2EDCh. 15 - Prob. 3EDCh. 15 - Prob. 1CFCACh. 15 - Prob. 2CFCACh. 15 - Prob. 3CFCA
Knowledge Booster
Similar questions
- An organization has a staffing strategy in which it hires 10% more employees than it needs in any job category to ensure its hiring needs are met. Leaders in the organization reason that some of the new hires will renege on the accepted offer and that the organization can renege on some of its offers, if needed, in order to end up with the right number of new hires. Evaluate this strategy from an ethical perspective. Explain.arrow_forwardOffering employee benefits can be a cost-effective way to attract and motivate high-quality talent.Some companies have discovered that benefits can be a creative way to connect their employees tothe company, and in the process they improve employee retention, engagement, and productivity.Gaia Online allows employees to unleash their creative potential by decorating their office space inany way they choose. The company employs many artists and creative types, so this is a naturalextension of their personalities and skills. This low-cost benefit leads to more engaged and happieremployees because they can express themselves and customize their work space to their tastes.Food and energy products company, Clif Bar, helps employees commute to work in environmentallyfriendly ways. The company will pay a worker $500 toward the cost of a commuter bicycle for travelto work. Employees who buy hybrid, biodiesel, or natural gas engine automobiles can get up to$6,500 from the company. The company…arrow_forwardCorrect option and reason pleasearrow_forward
- answer quickly as soon as possiblearrow_forwardWhat are the advantage and disadvantage of the following in the decision making of the management? Measuring strategic metrics to assess and monitor the performance. Helping you understand your position Setting clear-cut performance benchmarks Learning and Reproducing- or notarrow_forwardIf managers are unable to maintain employee loyalty, it makes it difficult to deliver efficient and effective care to our patients. What makes someone loyal to their current organization or job? Are there specific factors that you look for and desire to stay loyal to your current position and avoid burnout? How will you identify the factors needed to keep your employees loyal to you and your future organization while preventing them from burning out in their positions? Avoiding employee turnover is key to minimizing patient care errors, establishing more effective teamwork, and reducing overall costs.arrow_forward
- Mazen works at XYZ company and has spent all day interviewing candidates for the new store opening in Dubai. By the end of the day, he faces a problem while deciding which candidate to choose.All candidates have no previous experience. Yet, they all have a motivated personality, which makes it very difficult to predict how will they perform on the job. Mazen admits that this is a unique problem as he has never faced such a situation before, and he should base his decision on specific criteria related to the candidates’ personality only. This situation best describes: * 1Programmed decisions 2Non-programmed decisions 3Structured problems 4Technological competencyarrow_forwardRead the passage and answer the question that follows. Precision Manufacturing produces machine parts and has nearly 200 production employees and 50 employees in its front office with responsibilities ranging from data entry to marketing. Jackson Smith is the new compensation manager at Precision, and his first task is to implement a merit pay program that would tie to the company’s performance appraisal process. For the last 10 years, all employees have received an annual pay increase, but it has been an across-the-board increase, with all employees receiving the same percentage increase in base pay. Jackson and the company president have agreed that implementing a merit pay program to provide pay increases based on performance would support the company’s competitive strategy by rewarding employee productivity. The first step in developing the merit pay program is to ensure that the performance appraisal process aligns with the proposed program. The purpose in implementing the merit…arrow_forwardProfessor Herman compares the “standard” frame of diversity, equity, and inclusion with the “strategic” frame. In comparing the two, he says that the core parts of the standard frame are wrong and need to be rejected. Group of answer choices True Falsearrow_forward
- Can you answer this as short answer please? SOS In DHS: A. Problem of Motivation About 18 months ago, Jess Johnson was appointed to direct a newly autho- rized and funded unit in the state's Department of Human Services (OHS). Shortly thereafter, she interviewed and hired six new employees to staff the unit. The name of the unit is Service Outreach for Seniors (SOS). Its purpose is to coordinate services for the vulnerable elderly. This is Jess's first supervisory position. Susan Jones and Bob Martin were two of the new employees Jess hired. Initially, both were very productive, enthusiastic, and industrious. Bob had taken the initiative to work closely with several prominent private service providers to ensure their cooperation and involvement in the new program. Susan had done a terrific job of producing publications and other materials describing the goals of the unit and explaining SOS services to the elderly. But since this initial spurt of activity and enthusiasm, both Susan…arrow_forwardAdCon, an advertising company that designed pop-up ads for internet browsers, decided to implement a peer recognition program that allowed employees to award each other with points for creative ad ideas, and the points could be converted into gift certificates for local stores. A common problem with variable pay that seems likely to affect this program is: a. reduced cooperation among team members b. the high level of discrimination among peers c. lowered quality of final products d. differential opportunity for rewards e. the ineffectiveness of small increasesarrow_forwardwork that you will be able to use and apply the following concepts and knowledges. (Note: A scenario is more than just an example. A scenario shall include the background, persons involved, cause and effect of the incident, decision to make, etc.) please answer in 100 wordsarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Understanding Management (MindTap Course List)ManagementISBN:9781305502215Author:Richard L. Daft, Dorothy MarcicPublisher:Cengage Learning
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub
Understanding Management (MindTap Course List)
Management
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Cengage Learning