To determine:
The leadership style adopted to manage the team and team members.
Introduction:
Leadership is the art of motivating a group of individuals towards achieving a common sense of purpose. There are many styles of leadership managers adopt to manage or control the members of an organization.
Case Summary:
Reflex systems is specialized in selling exercise equipment to high schools and colleges, small to mid-sized businesses for recreation centres, through a national force of 310 salespeople. The company has encountered and won a great level of sales in the recent past. However, it is facing issues with follow up service systems. Therefore, the CEO of the company has planned to implement a new CRM system to rectify these on-going issues and attract and retain customers. Customer relationship management (CRM), this is an approach and system to manage a favourable and attractive relationship with existing and potential customer. It supports and aids the management of sales, delivery actionable insights, merges with social media and facilitates team management and communication. Further, it enables to manage customer interactions and problems effectively and efficiently. The ultimate goal is to drive sales growth.
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EBK MANAGEMENT, LOOSE-LEAF VERSION
- Imagine you are the new Head of Learning and Development. Which department should be involved in this following case? The senior managers of a large financial institution recognize the importance of training and development for their staff. They have a clear policy that not only should staff be trained and developed to meet the licensing and legislative requirements that apply to their area of business, but that staff should also be encouraged and enabled to engage in other appropriate development activities. The middle managers, who largely look after staff performance and development, all welcome this policy. They have made it clear to all of their staff that development opportunities are available and can be applied for at any time. Many individual managers have therefore put together a list of courses that they think might be of interest to their staff, and make these available to staff so that individual members of staff can pick-and- mix the courses that they feel they would…arrow_forwardNeed help pleasearrow_forwardThe senior managers of a large financial institution recognize the importance of training and development for their staff. They have a clear policy that not only should staff be trained and developed to meet the licensing and legislative requirements that apply to their area of business, but that staff should also be encouraged and enabled to engage in other appropriate development activities. The middle managers, who largely look after staff performance and development, all welcome this policy. They have made it clear to all of their staff that development opportunities are available and can be applied for at any time. Many individual managers have therefore put together a lost of courses that they think might be of interest to their staff, and make these available to staff so that individual members of staff can pick-and- mix the courses that they feel they would like to attend. There is no restriction on the number of courses that are allowed for each staff member, and it is up to…arrow_forward
- The senior managers of a large financial institution recognize the importance of training and development for their staff. They have a clear policy that not only should staff be trained and developed to meet the licensing and legislative requirements that apply to their area of business, but that staff should also be encouraged and enabled to engage in other appropriate development activities. The middle managers, who largely look after staff performance and development, all welcome this policy. They have made it clear to all of their staff that development opportunities are available and can be applied for at any time. Many individual managers have therefore put together a lost of courses that they think might be of interest to their staff, and make these available to staff so that individual members of staff can pick-and- mix the courses that they feel they would like to attend. There is no restriction on the number of courses that are allowed for each staff member, and it is up to…arrow_forwardif in your company there are 5 female employees who are pregnant and NEED TO TAKE CUTIES for 2 / 3 month at the same time. what action did you take to solve this problem as a manager , so that your company can continue to run well.arrow_forwardhow to respond to this in 100 words? A stability strategy is a corporate strategy that focuses on maintaining the current business operations and staying consistent with existing products, markets, and business processes (Parnell, 2017). This strategy aims to avoid major changes and risks, and instead, focuses on optimizing efficiency and profitability within the current business model (Wang et al., 2020). There are many reasons why an organization may choose to adopt a stability strategy, as this strategy is usually adopted when a company operates in a stable industry with limited growth opportunities and has achieved a dominant market position (Parnell, 2017). Oftentimes, stability strategies are employed during times of uncertainty or economic downturn, making core business and resource conservation a priority (Wang et al., 2020). Although stability strategies appear to be less dynamic and aggressive in comparison to growth or innovation-focused strategies, stability strategies can,…arrow_forward
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- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub