Business in Action Plus MyLab Intro to Business with Pearson eText -- Access Card Package (8th Edition)
8th Edition
ISBN: 9780134473642
Author: Courtland L. Bovee, John V. Thill
Publisher: PEARSON
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Chapter 15, Problem 2CTQ
Summary Introduction
Case summary:
The Company C is a retailer that offers certain unique and unusual products which is more expensive but in good quality. Company C carrying only lesser amount of products than its competitors. It prefers only name brand products and some luxury products.
The Company C offers best prices for everything and try to be a toughest negotiator in the business. The Company reached the financial success through lower inventory turnover rate. The selling of fast moving goods leads the company in to merchandise than its competitors. The employees of the company are highly productive and loyal to the company because of higher wages and array of benefits. This also leads to reduce the cost.
The Company C is moving in to fourth decade with a leading market position strong financial performance, millions of satisfied customers and greater annual sales.
To discuss: Whether the Company C has an ability to compete with the Company A or cosiders as a brick and mortar stores .
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1) Under “Costs of Quality”, costs associated with quality can be classified into four categories: appraisal, prevention, internal failures, and external failures. The costs of quality for Corley Motors Logistics is given in the table.
Cost Elements
Amount
Checking outbound boxes for errors
$31,000
Quality planning
$10,625
Downtime due to conveyor/computer problems
$342,125
Incoming product inspection
$21,000
Customer complaint rework
$33,000
Correcting erroneous orders before shipping
$36,550
Quality training of associates
$25,925
Correction of typographical errors--pick tickets
$11,475
a) Classify the quality cost elements given in the table into the different quality cost categories (prevention, appraisal, internal failure, external failure).
b) Total the quality costs in each of the different quality cost categories (prevention, appraisal, internal failure, external failure).
c) Using a) and b), suggest which areas…
Note: In chapter 9, section 9.4 of the Stevenson text, the costs of quality are covered; chapter 9 Stevenson lecture power point slide 7 touches upon this topic; see lecture video, 3.55 mins to 4.54 mins.
2) The production process at Hansa Ceylon Coffee fills boxes with dark arabica coffee. The data for the fill weight (in ounces) of eight samples are presented below. A sample size of six was used. The firm’s operations analyst wants to construct X-bar and R-charts to monitor the filling process.
Sample
Sample Mean
Sample Range
1
15.80
0.42
2
16.10
0.38
3
16.02
0.08
4
15.95
0.15
5
16.12
0.42
6
16.18
0.23
7
15.87
0.36
8
16.20
0.40
a) Calculate the upper and lower control limits for the X-bar chart.
b) Calculate the upper and lower control limits for the R chart.
c) Is the process under control? Why or why not?
Note: In chapter 10, section 10.3 of the Stevenson text, control charts for variables are…
Chapter 15 Solutions
Business in Action Plus MyLab Intro to Business with Pearson eText -- Access Card Package (8th Edition)
Ch. 15.1 - Prob. 1CTCh. 15.1 - Prob. 2CTCh. 15.1 - Prob. 1IYBCh. 15.1 - Prob. 2IYBCh. 15.2 - Prob. 1CTCh. 15.2 - Prob. 2CTCh. 15.2 - Prob. 1IYBCh. 15.2 - Prob. 2IYBCh. 15.3 - Prob. 1CTCh. 15.3 - Prob. 2CT
Ch. 15.3 - Prob. 1IYBCh. 15.3 - Prob. 2IYBCh. 15.4 - Prob. 1CTCh. 15.4 - Prob. 2CTCh. 15.4 - Prob. 1IYBCh. 15.4 - Prob. 2IYBCh. 15.5 - Prob. 1CTCh. 15.5 - Prob. 2CTCh. 15.5 - Prob. 1IYBCh. 15.5 - Prob. 2IYBCh. 15.6 - Prob. 1CTCh. 15.6 - Prob. 2CTCh. 15.6 - Prob. 1IYBCh. 15.6 - Prob. 2IYBCh. 15 - Prob. 1CTQCh. 15 - Prob. 2CTQCh. 15 - Prob. 3CTQCh. 15 - Prob. 4QRCh. 15 - Prob. 5QRCh. 15 - Prob. 6QRCh. 15 - Prob. 7QRCh. 15 - Prob. 8QRCh. 15 - Prob. 9QACh. 15 - Prob. 10QACh. 15 - Prob. 11QACh. 15 - Prob. 12QACh. 15 - Prob. 13QACh. 15 - Prob. 14QAPCh. 15 - Prob. 15QAPCh. 15 - Prob. 16QAPCh. 15 - Prob. 17QAPCh. 15 - Prob. 19DCOCh. 15 - Prob. 20DCOCh. 15 - Prob. 21DCOCh. 15 - Prob. 1ITICh. 15 - Prob. 22BTSCh. 15 - Prob. 23BTSCh. 15 - Prob. 24BTSCh. 15 - Prob. 25BTSCh. 15 - Prob. 26BTSCh. 15 - Prob. 27BTSCh. 15 - Prob. 28BTSCh. 15 - Prob. 29BTSCh. 15 - Prob. 30BTSCh. 15 - Prob. 31DRSCh. 15 - Prob. 33DRS
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