Chapter 15, Problem 22DQ

Summary Introduction

To determine:

The operations management issues the Dreamliner company team faced and to declare whether it can be avoided or not.

Case Summary:

Boeing is going through a very tough time with reducing orders, competition, and change in leadership. The new Dreamliner is supposed to bring the necessary changes to the organization, however, the company is struggling to keep production efficiently.

Characters:

No prominent Characters

Introduction:

Operational management is a significant aspect of an organization. It is an area of management concerned with organizing and controlling the production of goods and services. The main objective of managing the production process is to maximize effectiveness and efficiency in terms of meeting customer requirements and needs. It is a process of converting inputs such as raw materials, labour and energy into efficient and effective outputs that meets customer requirements. Managers are highly responsible to ensure this process is carried out appropriately to contribute towards the success of the business.