To determine:
If the hierarchical or decentralized approach should be adopted for leadership.
Introduction:
Hierarchical and decentralized are approaches for a leadership which are applied according to the people to be managed and the business situation. The Hierarchical approach follows the step by step management structure like a pyramid. The less experienced and less skilled people are kept at the lowest level and they take directions from the supervisors and supervisors take directions from the managers at the higher level. On the other hand, the decentralized approach is applied where employees are self-managed and experienced. In the decentralized approach, employees are given their own responsibilities individually or in teams.
Answer to Problem 1DQ
Solution:
It is advisable to adopt the hierarchical approach to manage the travel agency business.
Explanation of Solution
Given information:
In the given case, there are 20 employees left in the travel agency and all the star employees have left the agency. The sales have fallen down due to the sloppy and unprofessional work habits of the remaining employees.
The Hierarchical approach follows the step by step management structure like a pyramid. The less experienced and less skilled people are kept at the lowest level and they take directions from the supervisors and supervisors take direction from the managers at the higher level. In the given case there are 20 employees left in the travel agency and all the star employees have left the agency. Hence there is a need for supervision and control over the employees, which is possible using the hierarchical approach.
Want to see more full solutions like this?
Chapter 15 Solutions
Understanding Management
- Please original work Background context: You and Emma began discussing the role of accounting in performance management last week. This week you are continuing your conversation and narrowing the focus to accounting and their role in the budgeting process. What do you think the benefits of budgets are at CM Tech and how accounting can play a role in maximizing the benefits derived from an effective budget process. Please cite references with weblinksarrow_forwardYou have just been appointed to head up the committee to plan the upcoming holiday party for your company, which employs around three hundred people. Susan, Mark, John, and Kathy have also been appointed to this committee. You have worked with Susan before and know that she will be a great worker. You have met Mark and Kathy, but do not know much about them. Unfortunately, you have heard that John can be difficult to work with. At any rate, you are really excited about planning this party and know that leading this committee will be a great opportunity to show your leadership skills. Based on this scenario and understanding of how to write internal e-mails, respond to the following: Create an e-mail draft to send to committee members about an initial meeting to discuss the party. In the e-mail, include any information that is appropriate to get everyone excited and on board to make this the best holiday party ever. Then, respond to the following: As this e-mail is being developed,…arrow_forwardPlease original work Background info: You and Emma have already spent a good deal of time focusing on and discussing the accounting department at CM Tech. Now it’s time to broaden the focus of your efforts. Emma asks you for your thoughts on the budgets at CM Tech and how the team can integrate the concept of customer focus into the budgeting process. Emma asks you to do some research for her.What are the key problems that CM Tech could run into throughout the budgeting process that could reduce the effectiveness of their budget? What should be done throughout the budgeting process to ensure the budget is tied to the organization’s strategies? Why is this important? How can CM Tech include a solid customer focus throughout the budgeting process? What benefits could be derived from ensuring the customer remains a key element of focus even during an internal process like budgeting? Please cite references with Weblinksarrow_forward
- Ken Shilov, manager of the marketing department, tells you that "budgeting simply does not work." He says that he made budgets for his employees and when he reprimanded them for failing to accomplish budget goals, he got unfounded excuses. Suggest how Mr. Shilov could encourage employee cooperation.arrow_forwardIndicate whether the following statement is true or false, then support your view. Paying managers a bonus for beating their budget is a great idea that will help the organization achieve its goals and objectives.arrow_forwardTrue or False: Management by objectives (MBO) is a goal-setting and performance management approach that involves setting clear objectives, and employees are then evaluated based on their ability to achieve these objectives.arrow_forward
- How to respond to this in 100 words? A SWOT matrix is a strategic planning tool that is used to evaluate the strengths, weaknesses, opportunities, and threats of an organization or a project (Parnell, 2017). It is a visual representation that consists of four quadrants, with each quadrant focusing on one aspect of the SWOT analysis. Strengths generally refer to the internal capabilities and resources that an organization possesses (Parnell, 2017)). These can include factors such as a strong brand image, a skilled workforce, advanced technology, or efficient processes (Puyt et al., 2020). Weaknesses, however, highlight the internal limitations and areas of improvement (Parnell, 2017). These can be areas where the organization lacks expertise, has limited financial resources, or is facing challenges such as high employee turnover (Puyt et al., 2020). Opportunities and threats are external factors that the organization has little or no control over, as they are external controls (Parnell,…arrow_forwardAs a boss you are required to make a presentation in front of your team and share with them the sales forecast for product A for the year 2019-20. For the past one year, the company has been facing employee turnover in the sales team. The new software purchased for data analytics is also not working properly and the team struggles when they have to make a report. Apart from these issues, your team might be required, in the coming six months, to start working on a new product development. Finally, the day comes when you make the presentation but just as you complete and about to say: `Any questions?’ one of the team leads raises his voice and says:` How can you expect us to double the sales next year when we have been struggling so hard?’ He then elaborates in agitated tone all the problems the team has been facing (as stated above). As a good listener, mention the effective listening strategies that you are required to follow in order to convert hostile audience to at least a neutral…arrow_forwardIn the world of professional industries, when conducting operational activities, top management have to be careful and well-conceived consideration is required so that it can be delivered in accordance with applicable rules and codes of ethics, as well as the manner in which the activities carried out are in line with the vision and goals of the company. To achieve the company's objectives faster and continually improve company performance, top management must be able to develop a routcome-based management strategy by obtaining detailed information and insights to support the decision-making process. For the purpose of drafting a conceptual framework in the form of organizational strategy, the leader hopes to help minimize risks that are detrimental to the company's activities, which in this case certainly requires the assistance of various parties, especially internal auditors that will help stakeholders by ensuring how the internal monitoring and control processes have been working…arrow_forward
- What are the advantage and disadvantage of the following in the decision making of the management? Measuring strategic metrics to assess and monitor the performance. Helping you understand your position Setting clear-cut performance benchmarks Learning and Reproducing- or notarrow_forwardConducting a SWOT analysis is a powerful way to evaluate your company or project, whether you are a 2-people or 500-people company. Analyse the business environment for one of the company, “McDonald’s” OR “TESCO” by using SWOT analysis. You are required to provide example for each component in the SWOT analysis.arrow_forwardEffective planning is a crucial element in achieving success, whether in personal endeavors or professional projects. It involves the systematic organization of tasks, allocation of resources, and establishment of timelines to ensure that goals are met efficiently. Through planning, individuals and teams can identify potential challenges, devise strategies to overcome them, and set realistic expectations. This process not only enhances productivity but also minimizes the risk of unexpected obstacles derailing progress. Additionally, planning fosters better communication and collaboration among team members, as everyone is on the same page regarding objectives and timelines. In essence, a well-thought-out plan serves as a roadmap, guiding individuals and teams towards their desired outcomes. Question: How does effective planning contribute to better communication and collaboration within a team?arrow_forward
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub