Understanding Management
11th Edition
ISBN: 9780357033821
Author: Richard Daft
Publisher: South Western Educational Publishing
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 15, Problem 10DQ
Summary Introduction
To determine:
The importance of ISO certification.
Introduction:
ISO certification refers to International Organization for Standardization (ISO). It is one of the trends in quality financial control. This quality standard is maintained for easy identification of high quality products.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
BTI Inc. decided not to submit an offer/proposal on this effort, what three things could the Government have done to improve competition? Explain why you believe these three things would have improved competition.
Would a disciplined approach related to the project charter help improve how organizations handle projects? Please explain why or why not.
Think about the organization (amazon) you are currently employed with or have been employed with in the past. What sociocultural factors do you believe your organization has to understand to ensure the effectiveness of the business case or project charter for any project?
A woman with four children (6-year-old triplets and an 11-year-old) was passed over for promotion in favor of another woman with two children (a 10-year-old and a 15-year-old). One of the three supervisors who made the promotion decision stated that “It was nothing you did or didn’t do. It was just that you’re going to school, you have the kids, and you just have a lot on your plate right now.” She also said that she and the other supervisors agreed that they would feel “overwhelmed” in the same circumstances. When one of the supervisors was first informed that the woman had triplets, she responded, “Oh my—I did not know that you had triplets … Bless you!” After answering a question during her interview about how she would handle a subordinate who failed to finish an assigned task on time, one of the supervisors responded, “You are a mother … would you let your kids off the hook that easy …?”
The woman sued, advancing a sex-stereotyping theory. What should the court decide? Why?…
Chapter 15 Solutions
Understanding Management
Ch. 15 - Prob. 1DQCh. 15 - Prob. 2DQCh. 15 - Prob. 3DQCh. 15 - Prob. 4DQCh. 15 - Prob. 5DQCh. 15 - Prob. 6DQCh. 15 - Prob. 7DQCh. 15 - Prob. 8DQCh. 15 - Prob. 9DQCh. 15 - Prob. 10DQ
Ch. 15 - Prob. 1AYSSLCh. 15 - Prob. 2AYSSLCh. 15 - Prob. 3AYSSLCh. 15 - Prob. 4AYSSLCh. 15 - Prob. 5AYSSLCh. 15 - Prob. 6AYSSLCh. 15 - Prob. 7AYSSLCh. 15 - Prob. 8AYSSLCh. 15 - Prob. 9AYSSLCh. 15 - Prob. 10AYSSLCh. 15 - Prob. 11AYSSLCh. 15 - Prob. 12AYSSLCh. 15 - Prob. 13AYSSLCh. 15 - Prob. 14AYSSLCh. 15 - Create a Group Control System Step 1 Form into...Ch. 15 - Prob. 1AYSALCh. 15 - Prob. 2AYSALCh. 15 - Prob. 3AYSALCh. 15 - Prob. 4AYSALCh. 15 - Prob. 5AYSALCh. 15 - Prob. 6AYSALCh. 15 - Chris Dykstra, responsible for loss prevention at...Ch. 15 - Chris Dykstra, responsible for loss prevention at...Ch. 15 - Chris Dykstra, responsible for loss prevention at...Ch. 15 - Cousins Jeri Lynn DeBose, Tish Hoover, and...Ch. 15 - Cousins Jeri Lynn DeBose, Tish Hoover, and...Ch. 15 - Cousins Jeri Lynn De Bose, Tish Hoover, and...
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, management and related others by exploring similar questions and additional content below.Similar questions
- Why do many people think that motivation is the most important part of a leader’s job? Imagine that you have a couple of extra-high performers reporting to you who are carrying out all their job responsibilities in a superior manner. What kind of coaching might you conduct with these people? Imagine yourself as the team leader, and the gang invites you to join them for an after-hours drink at a bar. From the standpoint of enhancing teamwork, explain if joining the team would be effective.arrow_forwardIdeally, the strategy for the procurement function should be integrated to support higher levels of strategies, such as business unit strategy and corporate level strategy. First, identify corporate level strategy, business unit strategy and the strategy for procurement function at the company. Then, appraise whether these strategies are well integrated to achieve the goals of the company. If my selected company is lego group, how to do the above?arrow_forwardNeed your help to Select a company or organization that you are either working for or familiar with. Use this company as the basis for your response. While there are five key procurement objectives, not every company will prioritize them equally. Depending on the company’s needs and operations, some objectives may be seen as more critical than others. Identify two or three procurement objectives that are particularly important to the selected company. Share your thoughts on whether it makes sense for the company to focus more heavily on these specific objectives. The five procurement objectives are: 1. Ensuring supply reliability 2. Managing the procure-to-pay (P2P) process efficiently 3. Monitoring and improving supplier performance 4. Meeting the needs of internal stakeholders 5. Enhancing the company’s procurement strategyarrow_forward
- Please original work Background Information: E-TechMart, established in 2005, has grown to become a leading global electronics retailer, renowned for its extensive range of electronic devices and accessories. With a robust online platform and numerous brick-and-mortar stores spread across various regions, E-TechMart serves millions of customers worldwide. The company's product offerings include the latest smartphones, laptops, tablets, smart home devices, and a variety of electronic accessories, catering to both individual consumers and businesses. E-TechMart has always prioritized customer satisfaction and aims to provide an exceptional shopping experience. This commitment is evident in their comprehensive customer service, competitive pricing, and a well-organized loyalty program that rewards repeat customers. Despite these strengths, E-TechMart faces increasing competition from other major players in the electronics retail market. To maintain its competitive edge and enhance its…arrow_forwardPlease original work Propose a customer relationship management program to upper management, at a fictional company, touch on the basic rationale for CRM and the IDIC model. Anticipate questions from upper management such as: What kind of organizational commitment to CRM is needed? What is the makeup of the project team? What business needs analysis must be undertaken? What is the value added to the firm and to our customers of a CRM strategy? Please cite in text references and add weblinksarrow_forwardA female crane operator was told it was Weyland policy that crane operators urinate over the side of their cranes rather than stop work to take bathroom breaks. Management justified the policy by saying that there was a shortage of staff and that it was necessary for the cranes to operate continuously in that area of the plant. Shifts for crane operators were typically twelve hours. There was evidence that the same policy was applied to male crane operators and that they routinely urinated over the side or back of their cranes in lieu of bathroom breaks. Does the female crane operator have a valid sex discrimination claim under disparate impact? What about disparate treatment?arrow_forward
- At the end of her shift, a 19-year-old salesperson at Weyland was questioned by two store security officers. She was questioned in a small room for three hours. One of the security officers sat behind her on the right side where she could not see him (she was blind in the right eye). She was asked to sign a document stating that she was voluntarily waiving her “rights,” including the right to remain silent. When she asked for further explanation of the document before she signed it, she was told that it “doesn’t mean anything” unless you’ve “done something wrong.” A security officer threatened to call the police and have her jailed unless she signed a confession. She was told that the interrogation could last all night and that if she signed a confession she could probably keep her job. Under these circumstances she signed. She was fired two days later. The employee claims that she is agitated and finding it increasingly difficult to sleep. Does the sales person have a claim…arrow_forwardWeyland became aware that a union organizing campaign was underway in one of its plants. A union supporter was called in to a meeting with plant managers. At the end of the meeting, when the employee asked what he was supposed to do if others wanted to talk with him about unionizing, he was told “[Y]ou’re to just work and not talk about the Union.” After union supporters posted material on company bulletin boards, the flyers were repeatedly taken down. The company then issued a policy requiring all employees to obtain approval before placing any material on the boards. Subsequently, the company’s practice was to refuse to post material of any kind from employees. A few months later, several off-duty employees attempted to distribute pro-union flyers in the company parking lot but were stopped by company officials. They were warned that they were in violation of company policy. Around the same time, employees passed out union buttons in the plant and left some of them near a time clock…arrow_forwardWeyland wishes to modify their pension plan. The current plan allows employees to either receive $500 a month or $100,000 upfront upon retirement. Both plans also offer a annual ticket to the company retreat cruise. Seeking to incentives people to accept $500 a month, Weyland wishes to tie the ticket to employees receiving $500 a month only to apply retroactively to $100,000 lump sum plan. Does this violate ERISA? Why or why not?arrow_forward
- The second case involves Johnson. Johnson is a floor supervisor in the plant. 55% of the time he is engaged with ordinary production. However, 45% of the time he is engaged with supervising his zone, preparing schedules, and dealing with personnel disputes. If there is a problem, he is responsible for mobilizing his zone to resolve equitable. He also spends times meeting with his superiors in order to provide reports on efficiency of employees and on any other problems that have arisen. For this, he receives 10% more money than his subordinates. He had earlier been classified as an FSLA exempt employee. Now, he is challenging that designation. Although Weyland has a strict no-overtime policy, Johnson has been showing up to work early to drink a cup of coffee, smoke a cigarette, make sure schedules are prepared, doors are unlocked, and preparing workstations for the day ahead. He typically arrives an hour early to perform these tasks. Weyland knew that Johnson was coming in early, and…arrow_forwardThe first case involves Joe Stromboli. Joe is a delivery driver for Weyland, and after an accident, Joe became 100% deaf in both ears. The doctors were unable to restore any of Joe’s hearing. Joe’s manager, Stephanie, believes that communication with employees and the recipients of the deliveries is an essential function of the job. Additionally, Joe needs to be able to participate in the team meetings. Joe’s manager was unsure whether to proceed, so she referred the case to the Weyland-Wutani medical staff. The medical employee took one look at Joe and said no accommodation is possible. When asked why, the doctor said “Joe’s deaf.” Joe was terminated, and he has now filed a suit for failure to reasonably accommodate. The job description for a Weyland-Yutani delivery driver states that the employee must be able to maintain a Commercial driver’s license. Additionally, delivery drivers are expected to take orders from various employees. This is ordinarily done via hand radio. However,…arrow_forwardAn employee was issued a Blackberry by her employer. She was told that she could use it for both work and personal e-mail the employee had a Gmail account that she used for personal communications. When she left for another job, she returned the Blackberry. It was her understanding that she had deleted her Gmail account from the phone. However, she subsequently learned that her Gmail account could still be accessed with the Blackberry. A manager at her former employer’s had been using her Gmail account for a period for eighteen months, during which time he accessed an estimated 48,000 of her e-mails. The e-mails included many communications about her family, career, finances, health, and other personal matters. The woman did not consent to or authorize the reading of her emails. She sued. What should the court decide? Why? Case: (See Lazette v. Kulmatycki, 949 F. Supp. 2d 748 (N.D. Ohio 2013).arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Understanding BusinessManagementISBN:9781259929434Author:William NickelsPublisher:McGraw-Hill Education
Management (14th Edition)ManagementISBN:9780134527604Author:Stephen P. Robbins, Mary A. CoulterPublisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...ManagementISBN:9781305947412Author:Cliff RagsdalePublisher:Cengage Learning
Management Information Systems: Managing The Digi...ManagementISBN:9780135191798Author:Kenneth C. Laudon, Jane P. LaudonPublisher:PEARSON
Business Essentials (12th Edition) (What's New in...ManagementISBN:9780134728391Author:Ronald J. Ebert, Ricky W. GriffinPublisher:PEARSON
Fundamentals of Management (10th Edition)ManagementISBN:9780134237473Author:Stephen P. Robbins, Mary A. Coulter, David A. De CenzoPublisher:PEARSON
Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON