Management
13th Edition
ISBN: 9780133935813
Author: Stephen P. Robbins; Mary A. Coulter
Publisher: Pearson Education (US)
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Question
Chapter 15, Problem 18DQ
Summary Introduction
To determine:
The manner in which the understanding of the organizational behavior by the CEO in the case leads his company and satisfies his first line supervisors.
Introduction:
The former CEO of the company Mr. V.N has come up with the cultural value of “employee first” in the organization. This propels the culture of the organization to prioritize the satisfaction of the employees over the customers. It is specifically true for the employees who have face to face communication with the customers. This has considerably led to the improved relation between the employees and the management of the organization.
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