OPERATIONS MANAGEMENT
OPERATIONS MANAGEMENT
14th Edition
ISBN: 9781260619577
Author: Stevenson
Publisher: MCG
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Chapter 14, Problem 4DRQ
Summary Introduction

To determine: Main complications to prevail over in changing from traditional system to lean.

Introduction: A lean system is a methodical approach to the recognition and exclusion of waste and non-value added actions through worker expansion and constant progress in all goods and services. It is a process of manufacturing products using less of everything contrast to traditional production systems.

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1) Read “Walmart Focuses on its Supply Chain” (page 670 in the text) and answer the following questions:   a) What improvements has Walmart made to its supply chain system?   b) What competitive advantages might Walmart have over Amazon? 2) View the YouTube video How the Mumbai Dabbawalas Work? (3.16 minutes, Ctrl + Click on the link, there are also many longer video clips available on the Internet) and answer the following questions: https://www.youtube.com/watch?v=KDD32skx-zM   a) How do the Mumbai Dabbawalas achieve their high service performance? What factors facilitate the success of their distribution network?   b) If you want to “modernize” the dabbawalla distribution network, what changes (and why) will you make to the system?   a) Retail outlets that do not have an internet presence often complain that consumers come in to “kick the tires,” but then buy online from a competitor. Can you suggest some ways outlets can overcome this challenge?   b) Some customers of…
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