A prospective customer for ERP software is analyzing the many numbers of assumptions. Person X has to make the sale to earn a nice bonus or has to look for another possible customer. Person X later realized that the software was not a good fit. To explain: The possible course of action for Person X.

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Answer 1

Question

Chapter 14, Problem 1ED

Summary Introduction

Summary:

A prospective customer for ERP software is analyzing the many numbers of assumptions. Person X has to make the sale to earn a nice bonus or has to look for another possible customer. Person X later realized that the software was not a good fit.

To explain: The possible course of action for Person X.

Expert Solution & Answer

Explanation of Solution

Course of action for Person X:

Person X has to realize that ERP will cost more than expected. Person X must ensure that customer should be made aware of the truth. Person X as the salesperson can be expected to solve the issue for the customer. Person X could look at the possibility of another customer faced the issue and solved the problem or can look to share the development costs.

Person X can also speak to the manager regarding the possibility of adding cost to the budget for performing the enhancement or helping the customer to pay for the enhancement. Person X overall cannot hide this truth from the customer and selling the software that does not perform the required function is of no use. If Person X does not, it will be unethical and bad for business in the long run. Hence, Person X must find a way to solve the problem.

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Answer 2

Question

Chapter 14, Problem 1ED

Summary Introduction

Summary:

A prospective customer for ERP software is analyzing the many numbers of assumptions. Person X has to make the sale to earn a nice bonus or has to look for another possible customer. Person X later realized that the software was not a good fit.

To explain: The possible course of action for Person X.

Expert Solution & Answer

Explanation of Solution

Course of action for Person X:

Person X has to realize that ERP will cost more than expected. Person X must ensure that customer should be made aware of the truth. Person X as the salesperson can be expected to solve the issue for the customer. Person X could look at the possibility of another customer faced the issue and solved the problem or can look to share the development costs.

Person X can also speak to the manager regarding the possibility of adding cost to the budget for performing the enhancement or helping the customer to pay for the enhancement. Person X overall cannot hide this truth from the customer and selling the software that does not perform the required function is of no use. If Person X does not, it will be unethical and bad for business in the long run. Hence, Person X must find a way to solve the problem.

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Answer 3

Question

Chapter 14, Problem 1ED

Summary Introduction

Summary:

A prospective customer for ERP software is analyzing the many numbers of assumptions. Person X has to make the sale to earn a nice bonus or has to look for another possible customer. Person X later realized that the software was not a good fit.

To explain: The possible course of action for Person X.

Expert Solution & Answer

Explanation of Solution

Course of action for Person X:

Person X has to realize that ERP will cost more than expected. Person X must ensure that customer should be made aware of the truth. Person X as the salesperson can be expected to solve the issue for the customer. Person X could look at the possibility of another customer faced the issue and solved the problem or can look to share the development costs.

Person X can also speak to the manager regarding the possibility of adding cost to the budget for performing the enhancement or helping the customer to pay for the enhancement. Person X overall cannot hide this truth from the customer and selling the software that does not perform the required function is of no use. If Person X does not, it will be unethical and bad for business in the long run. Hence, Person X must find a way to solve the problem.

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Answer 4

Question

Chapter 14, Problem 1ED

Summary Introduction

Summary:

A prospective customer for ERP software is analyzing the many numbers of assumptions. Person X has to make the sale to earn a nice bonus or has to look for another possible customer. Person X later realized that the software was not a good fit.

To explain: The possible course of action for Person X.

Expert Solution & Answer

Explanation of Solution

Course of action for Person X:

Person X has to realize that ERP will cost more than expected. Person X must ensure that customer should be made aware of the truth. Person X as the salesperson can be expected to solve the issue for the customer. Person X could look at the possibility of another customer faced the issue and solved the problem or can look to share the development costs.

Person X can also speak to the manager regarding the possibility of adding cost to the budget for performing the enhancement or helping the customer to pay for the enhancement. Person X overall cannot hide this truth from the customer and selling the software that does not perform the required function is of no use. If Person X does not, it will be unethical and bad for business in the long run. Hence, Person X must find a way to solve the problem.

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Answer 5

Chapter 14, Problem 1ED

Summary Introduction

Summary:

A prospective customer for ERP software is analyzing the many numbers of assumptions. Person X has to make the sale to earn a nice bonus or has to look for another possible customer. Person X later realized that the software was not a good fit.

To explain: The possible course of action for Person X.

Expert Solution & Answer

Explanation of Solution

Course of action for Person X:

Person X has to realize that ERP will cost more than expected. Person X must ensure that customer should be made aware of the truth. Person X as the salesperson can be expected to solve the issue for the customer. Person X could look at the possibility of another customer faced the issue and solved the problem or can look to share the development costs.

Person X can also speak to the manager regarding the possibility of adding cost to the budget for performing the enhancement or helping the customer to pay for the enhancement. Person X overall cannot hide this truth from the customer and selling the software that does not perform the required function is of no use. If Person X does not, it will be unethical and bad for business in the long run. Hence, Person X must find a way to solve the problem.

Answer 6

Chapter 14, Problem 1ED

Summary Introduction

Summary:

A prospective customer for ERP software is analyzing the many numbers of assumptions. Person X has to make the sale to earn a nice bonus or has to look for another possible customer. Person X later realized that the software was not a good fit.

To explain: The possible course of action for Person X.

Expert Solution & Answer

Explanation of Solution

Course of action for Person X:

Person X has to realize that ERP will cost more than expected. Person X must ensure that customer should be made aware of the truth. Person X as the salesperson can be expected to solve the issue for the customer. Person X could look at the possibility of another customer faced the issue and solved the problem or can look to share the development costs.

Person X can also speak to the manager regarding the possibility of adding cost to the budget for performing the enhancement or helping the customer to pay for the enhancement. Person X overall cannot hide this truth from the customer and selling the software that does not perform the required function is of no use. If Person X does not, it will be unethical and bad for business in the long run. Hence, Person X must find a way to solve the problem.

Answer 7

Chapter 14, Problem 1ED

Summary Introduction

Summary:

A prospective customer for ERP software is analyzing the many numbers of assumptions. Person X has to make the sale to earn a nice bonus or has to look for another possible customer. Person X later realized that the software was not a good fit.

To explain: The possible course of action for Person X.

Answer 8

Expert Solution & Answer

Explanation of Solution

Course of action for Person X:

Person X has to realize that ERP will cost more than expected. Person X must ensure that customer should be made aware of the truth. Person X as the salesperson can be expected to solve the issue for the customer. Person X could look at the possibility of another customer faced the issue and solved the problem or can look to share the development costs.

Person X can also speak to the manager regarding the possibility of adding cost to the budget for performing the enhancement or helping the customer to pay for the enhancement. Person X overall cannot hide this truth from the customer and selling the software that does not perform the required function is of no use. If Person X does not, it will be unethical and bad for business in the long run. Hence, Person X must find a way to solve the problem.

Answer 9

Expert Solution & Answer

Answer 10

Expert Solution & Answer

Answer 11

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Chapter 14 Solutions