Operations Management
Operations Management
13th Edition
ISBN: 9780135173626
Author: HEIZER, Jay, RENDER, Barry, Munson, Chuck
Publisher: Pearson,
Question
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Chapter 14, Problem 1ED
Summary Introduction

Summary:

A prospective customer for ERP software is analyzing the many numbers of assumptions. Person X has to make the sale to earn a nice bonus or has to look for another possible customer. Person X later realized that the software was not a good fit.

To explain: The possible course of action for Person X.

Expert Solution & Answer
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Explanation of Solution

Course of action for Person X:

Person X has to realize that ERP will cost more than expected. Person X must ensure that customer should be made aware of the truth. Person X as the salesperson can be expected to solve the issue for the customer. Person X could look at the possibility of another customer faced the issue and solved the problem or can look to share the development costs.

Person X can also speak to the manager regarding the possibility of adding cost to the budget for performing the enhancement or helping the customer to pay for the enhancement. Person X overall cannot hide this truth from the customer and selling the software that does not perform the required function is of no use. If Person X does not, it will be unethical and bad for business in the long run. Hence, Person X must find a way to solve the problem.

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Chapter 14 Solutions

Operations Management

Ch. 14 - What functions of the firm affect an MRP system?...Ch. 14 - Prob. 11DQCh. 14 - Identify five specific requirements of an...Ch. 14 - What are the typical benefits of ERP?Ch. 14 - What are the distinctions between MRP, DRP, and...Ch. 14 - As an approach to inventory management, how does...Ch. 14 - What are the disadvantages of ERP?Ch. 14 - Use the Web or other sources to: a. Find stories...Ch. 14 - Prob. 18DQCh. 14 - Use the Web or other sources to identify what an...Ch. 14 - You have developed the following simple product...Ch. 14 - You are expected to have the gift bags in Problem...Ch. 14 - The demand for subassembly S is 100 units in week...Ch. 14 - Using the information in Problem 14.3, construct a...Ch. 14 - Using the information in Problem 14.3, construct a...Ch. 14 - Refer again to Problems 14.3 and 14.4. In addition...Ch. 14 - Refer again to Problems 14.3 and 14.5. In addition...Ch. 14 - As the production planner for Scott Sampson...Ch. 14 - Prob. 4PCh. 14 - a. Given the product structure and master...Ch. 14 - Prob. 11PCh. 14 - Based on the data in Figure 14.13, complete a net...Ch. 14 - Prob. 13PCh. 14 - A part structure, lead time (weeks), and on-hand...Ch. 14 - You are product planner for product A (in Problem...Ch. 14 - Prob. 16PCh. 14 - Data Table for Problems 14.17 through 14.20 14.17...Ch. 14 - Develop an EOQ solution and calculate total...Ch. 14 - Develop a POQ solution and calculate total...Ch. 14 - Using your answers for the lot sizes computed in...Ch. 14 - Prob. 26PCh. 14 - Grace Greenberg, production planner for Science...Ch. 14 - Karl Knapps, Inc., has received the following...Ch. 14 - Coleman Rich, Ltd., has received the following...Ch. 14 - Prob. 31PCh. 14 - Prob. 32PCh. 14 - Prob. 18PCh. 14 - When 18,500 Orlando Magic Fans Come to Dinner...Ch. 14 - When 18,500 Orlando Magic Fans Come to Dinner...Ch. 14 - When 18,500 Orlando Magic Fans Come to Dinner...Ch. 14 - MRP at Wheeled Coach Video Case Wheeled Coach, the...Ch. 14 - MRP at Wheeled Coach Video Case Wheeled Coach, the...Ch. 14 - MRP at Wheeled Coach Video Case Wheeled Coach, the...
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