Understanding Business
Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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Chapter 14, Problem 1DCS
Summary Introduction

To determine: The type of qualities a student look for when a student purchase his shoes, the importance of price, style, brand name and color while selecting the shoes and the product offering an individual would offer in a new store designed to appeal the college students.

Introduction: Total product offer refers to all the features and things that are offered with the product and that consumer evaluate before making a buy decision.

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I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project.
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