MANAGEMENT INFORMATION SYSTEMS: MANAGING
MANAGEMENT INFORMATION SYSTEMS: MANAGING
16th Edition
ISBN: 9780135790939
Author: LAUDON
Publisher: PEARSON
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Chapter 14, Problem 15CSQ

Explanation of Solution

Management problems

  • The main management issue is that the website was developed without enough planning.
  • There were some shared development responsibilities between United States centres for Medicare and Medicaid services.
  • But there was no specific department to oversee healthcare reform plan and was another management problem.

Organizational problems

  • The design of website was difficult for users to browse coverage plans.
  • The systems design requires users to create individual accounts.
  • Another problem is the lack of communication between contractors who were hired to operate different parts of the system.

Technology problems

  • The users were unable to create accounts and hence receive cryptic error messages...

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