Essentials of Business Communication (MindTap Course List)
Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 14, Problem 14.14AAC
Summary Introduction

To Determine: to decide the skills, abilities and responsibilities may have to handle a work situation.

Introduction: Behavioral interview questions focus on how you handled various work situations in the past. Your response will reveal your skills, abilities, and personality.

Expert Solution & Answer
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Explanation of Solution

Given information: Facing behavioral questions require practice so you can easily answer them with confidence.

Communication skills

  1. Give an example of a goal you didn't meet and how you handled it.
  2. Have you had to convince a team to work on a project they weren't thrilled about? How did you do it?
  3. Have you handled a difficult situation with a co-worker? How?

Teamwork

  1. Give an example of how you've worked on a team.
  2. Give an example of a goal you reached and tell me how you achieved it.
  3. Share an example of how you were able to motivate employees or co-workers.

Decision making

  1. Did you ever make a risky decision? Why? How did you handle it?
  2. Did you ever postpone making a decision? Why?
  3. Have you ever made a mistake? How did you handle it?

Problem solving

  1. Give an example of an occasion when you used logic to solve a problem
  2. Describe a stressful situation at work and how you handled it
  3. Have you handled a difficult situation with another department? How?

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True or False: By asking interviewees why they make a certain decision or behave in a certain way in a one-to-one interview, we are able to establish causal relationships between factors of interest.
Study the illustration below. What do you think is wrong with the interviewer’s question to the interviewee? Briefly explain your answer.
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