Essentials of Business Communication (MindTap Course List)
Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 14, Problem 12CT
Summary Introduction

To think critically about:

The pros and cons of conducting social media background checks as a primary or sole means of screening applicants in recruitment.

Introduction:

Traditionally, in recruitment, employers conduct criminal background and drug tests of applicants as a screening method. Today, employers also undertake a social media background check of applicants.

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1) Under “Costs of Quality”, costs associated with quality can be classified into four categories: appraisal, prevention, internal failures, and external failures. The costs of quality for Corley Motors Logistics is given in the table.   Cost Elements Amount Checking outbound boxes for errors $31,000 Quality planning    $10,625 Downtime due to conveyor/computer problems $342,125 Incoming product inspection $21,000 Customer complaint rework $33,000  Correcting erroneous orders before shipping $36,550 Quality training of associates $25,925 Correction of typographical errors--pick tickets $11,475   a) Classify the quality cost elements given in the table into the different quality cost categories (prevention, appraisal, internal failure, external failure). b) Total the quality costs in each of the different quality cost categories (prevention, appraisal, internal failure, external failure). c) Using a) and b), suggest which areas…
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