Practical Management Science
Practical Management Science
5th Edition
ISBN: 9781305734845
Author: WINSTON
Publisher: Cengage
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Chapter 13.5, Problem 21P

a)

Summary Introduction

To determine: The average length of time that elapses between request and completion of letter.

Introduction: In order to predict the waiting time and length of the queue, queueing model will be framed. Queueing theory is the mathematical model that can be used for the decision-making process regarding the resources required to provide a service.

b)

Summary Introduction

To determine: The average length of time that elapses between request and completion of letter if two typists are grouped into typing pool.

Introduction: In order to predict the waiting time and length of the queue, queueing model will be framed. Queueing theory is the mathematical model that can be used for the decision-making process regarding the resources required to provide a service.

c)

Summary Introduction

To determine: The results of Part (a) and Part (b).

Introduction: In order to predict the waiting time and length of the queue, queueing model will be framed. Queueing theory is the mathematical model that can be used for the decision-making process regarding the resources required to provide a service.

d)

Summary Introduction

To determine: The probability that more than 0.2 days will elapse between request and completion of letter.

Introduction: In order to predict the waiting time and length of the queue, queueing model will be framed. Queueing theory is the mathematical model that can be used for the decision-making process regarding the resources required to provide a service.

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