The importance of the service recovery for firms. Introduction: Service recovery is the process to bring the customers from the state of dissatisfaction to the state of satisfaction.

Question

Want to see more full solutions like this?

Answer 1

Question

Chapter 13.5, Problem 1PC

Summary Introduction

To determine: The importance of the service recovery for firms.

Introduction: Service recovery is the process to bring the customers from the state of dissatisfaction to the state of satisfaction.

Expert Solution & Answer

Answer to Problem 1PC

Service recovery is important for firms because it increases the customer satisfaction and brings the positive intentions of the customers towards the firm.

Explanation of Solution

Despite providing the best possible services to the customers, some customer expectations would still leave unsatisfied. Firm’s effective and efficient service recovery efforts can regain the trust of the customers in the firm and increases the satisfaction of the customer. Because of the good service recovery efforts, customers intend to purchase more from the firm and give a positive word of mouth.

Conclusion

Thus, it can be concluded that to increase the satisfaction of the consumer, service recovery is very important for the firm.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Students have asked these similar questions

rtc.instructure.com/courses/2557985/quizzes/9396620/take TH190 002 44362 > Quizzes > DO - What are the missing values? ments ons Events Resources o Recordings DO-What are the missing values? A+ Started: Jan 10 at 10:51am Quiz Instructions Identify the missing value to complete each t-chart or relationship. . You may use a calculator. ⚫ You can try the quiz twice. D Question 1 07 © 20 32 24 Sum 28 4 ? No new data to save. Last checked at 10:58am Next - 1 pts Submit Quiz

X Final Exam x+ /courses/1545/assignments/49478?module_item_id=111472 Due: Sat Jan 11, 2025 11:59pm Attempt 1 Unlimited Attempts Allowed In Progress NEXT UP: Submit Assignment 时☆ 3的 Add Commer ✓ Details If you were starting a business, what would you like to do? Please briefly explain each of the below. 1. An overview of your business idea (one or two sentences). 2. A description of your product and/or service. What problems are you solving for your target customers? 3. Your goals for the business. Where do you expect the business to be in one year, three years, five years? 4. Your proposed target market. Who are your ideal customers? 5. Your competition and what differentiates your business. Who are you up against, and what unique selling proposition will help you succeed? 6. Your management team and their prior experience. What do they bring to the table that will give your business a competitive edge? 7. Financial outlook for the business. If you're using the business plan for…

Search entries or author... All < ↓ Sort View Split Screen Expand Threads You must post before seeing replies. Edit history will be available to instructors. No Due Date 10 points possibl 25 Replies, 25 Unread Week 9 Discussion: Intercultural Communication Write a 200 - 300 word discussion post based on the prompt below. Reply to at least one other student in 50 - 100 words. Describe a time in which cultural norms and expectations and prevented clear communication. What have you learned from the experience? How can we be more accepting and inclusive of other cultures? Reply Previous Q Search hp Nex 8:32 1/7/2

Answer 2

Question

Chapter 13.5, Problem 1PC

Summary Introduction

To determine: The importance of the service recovery for firms.

Introduction: Service recovery is the process to bring the customers from the state of dissatisfaction to the state of satisfaction.

Expert Solution & Answer

Answer to Problem 1PC

Service recovery is important for firms because it increases the customer satisfaction and brings the positive intentions of the customers towards the firm.

Explanation of Solution

Despite providing the best possible services to the customers, some customer expectations would still leave unsatisfied. Firm’s effective and efficient service recovery efforts can regain the trust of the customers in the firm and increases the satisfaction of the customer. Because of the good service recovery efforts, customers intend to purchase more from the firm and give a positive word of mouth.

Conclusion

Thus, it can be concluded that to increase the satisfaction of the consumer, service recovery is very important for the firm.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Answer 3

Question

Chapter 13.5, Problem 1PC

Summary Introduction

To determine: The importance of the service recovery for firms.

Introduction: Service recovery is the process to bring the customers from the state of dissatisfaction to the state of satisfaction.

Expert Solution & Answer

Answer to Problem 1PC

Service recovery is important for firms because it increases the customer satisfaction and brings the positive intentions of the customers towards the firm.

Explanation of Solution

Despite providing the best possible services to the customers, some customer expectations would still leave unsatisfied. Firm’s effective and efficient service recovery efforts can regain the trust of the customers in the firm and increases the satisfaction of the customer. Because of the good service recovery efforts, customers intend to purchase more from the firm and give a positive word of mouth.

Conclusion

Thus, it can be concluded that to increase the satisfaction of the consumer, service recovery is very important for the firm.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Answer 4

Question

Chapter 13.5, Problem 1PC

Summary Introduction

To determine: The importance of the service recovery for firms.

Introduction: Service recovery is the process to bring the customers from the state of dissatisfaction to the state of satisfaction.

Expert Solution & Answer

Answer to Problem 1PC

Service recovery is important for firms because it increases the customer satisfaction and brings the positive intentions of the customers towards the firm.

Explanation of Solution

Despite providing the best possible services to the customers, some customer expectations would still leave unsatisfied. Firm’s effective and efficient service recovery efforts can regain the trust of the customers in the firm and increases the satisfaction of the customer. Because of the good service recovery efforts, customers intend to purchase more from the firm and give a positive word of mouth.

Conclusion

Thus, it can be concluded that to increase the satisfaction of the consumer, service recovery is very important for the firm.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Answer 5

Chapter 13.5, Problem 1PC

Summary Introduction

To determine: The importance of the service recovery for firms.

Introduction: Service recovery is the process to bring the customers from the state of dissatisfaction to the state of satisfaction.

Expert Solution & Answer

Answer to Problem 1PC

Service recovery is important for firms because it increases the customer satisfaction and brings the positive intentions of the customers towards the firm.

Explanation of Solution

Despite providing the best possible services to the customers, some customer expectations would still leave unsatisfied. Firm’s effective and efficient service recovery efforts can regain the trust of the customers in the firm and increases the satisfaction of the customer. Because of the good service recovery efforts, customers intend to purchase more from the firm and give a positive word of mouth.

Conclusion

Thus, it can be concluded that to increase the satisfaction of the consumer, service recovery is very important for the firm.

Answer 6

Chapter 13.5, Problem 1PC

Summary Introduction

To determine: The importance of the service recovery for firms.

Introduction: Service recovery is the process to bring the customers from the state of dissatisfaction to the state of satisfaction.

Expert Solution & Answer

Answer to Problem 1PC

Service recovery is important for firms because it increases the customer satisfaction and brings the positive intentions of the customers towards the firm.

Explanation of Solution

Despite providing the best possible services to the customers, some customer expectations would still leave unsatisfied. Firm’s effective and efficient service recovery efforts can regain the trust of the customers in the firm and increases the satisfaction of the customer. Because of the good service recovery efforts, customers intend to purchase more from the firm and give a positive word of mouth.

Conclusion

Thus, it can be concluded that to increase the satisfaction of the consumer, service recovery is very important for the firm.

Answer 7

Chapter 13.5, Problem 1PC

Summary Introduction

To determine: The importance of the service recovery for firms.

Introduction: Service recovery is the process to bring the customers from the state of dissatisfaction to the state of satisfaction.

Answer 8

Expert Solution & Answer

Answer to Problem 1PC

Service recovery is important for firms because it increases the customer satisfaction and brings the positive intentions of the customers towards the firm.

Answer 9

Expert Solution & Answer

Answer 10

Expert Solution & Answer

Answer 11

Explanation of Solution

Despite providing the best possible services to the customers, some customer expectations would still leave unsatisfied. Firm’s effective and efficient service recovery efforts can regain the trust of the customers in the firm and increases the satisfaction of the customer. Because of the good service recovery efforts, customers intend to purchase more from the firm and give a positive word of mouth.

Answer 12

Conclusion

Thus, it can be concluded that to increase the satisfaction of the consumer, service recovery is very important for the firm.

Answer 13

Ch. 13.1 - Prob. 1PC Ch. 13.1 - Prob. 2PC Ch. 13.4 - Prob. 1PC Ch. 13.4 - Prob. 2PC Ch. 13.5 - Prob. 1PC Ch. 13.5 - Prob. 2PC

The importance of the service recovery for firms. Introduction: Service recovery is the process to bring the customers from the state of dissatisfaction to the state of satisfaction.

Concept explainers

To determine: The importance of the service recovery for firms.

Introduction: Service recovery is the process to bring the customers from the state of dissatisfaction to the state of satisfaction.

Answer to Problem 1PC

Explanation of Solution

Want to see more full solutions like this?

Chapter 13 Solutions

The importance of the service recovery for firms. Introduction: Service recovery is the process to bring the customers from the state of dissatisfaction to the state of satisfaction.

Concept explainers

To determine: The importance of the service recovery for firms. Introduction: Service recovery is the process to bring the customers from the state of dissatisfaction to the state of satisfaction.

Answer to Problem 1PC

Explanation of Solution

Want to see more full solutions like this?

Chapter 13 Solutions

To determine: The importance of the service recovery for firms.

Introduction: Service recovery is the process to bring the customers from the state of dissatisfaction to the state of satisfaction.