Understanding Management (MindTap Course List)
Understanding Management (MindTap Course List)
10th Edition
ISBN: 9781305502215
Author: Richard L. Daft, Dorothy Marcic
Publisher: Cengage Learning
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Chapter 13, Problem 2ED
Summary Introduction

Case summary:

Firoz is an accountant who has excellent skills in accountancy but fails to communicate well. He does not understand what the clients say over the phone. He needs a close observation of everything being communicated.

He was recruited by Beatrice, however, works with Cathy. Cathy is not satisfied with his communication skills and wants to get rid of him. However, she is satisfied with his preparations for financial reports and reconciliation statements.

Characters in the case:

  • Firoz, an accountant
  • Beatrice, a partner of the business
  • Cathy, manager of Firoz
  • Adequate information:

    As an accountant, Firoz performs the required job but he lacks in communication skills.

    To determine:

    The solutions to be taken with the performance of Firoz.

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