
To determine:
The importance of verbal communication in a small business.
Introduction:
Phone fear (telephonophobia, telephobia, telephone fear) is hesitance or dread of making or accepting telephone calls, truly, "fear of phones". It is thought to be a sort of social fear or social uneasiness. This is called phone aversion. From early 90s mobile phones have gone from being a self-esteem need to an essential need in the business world. Individuals and organizations ending up progressively associated with, mobile phones because it enables to perform work requirements at whatever point and wherever you may get yourself. Therefore, it is very much important to use mobile techniques as well in order to grow the business and it's not enough only to use text messaging, email and social media to build a solid relationship with customers. Over the phone discussions will definitely tied up the customer relationship to the bottom line.

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Chapter 13 Solutions
Understanding Management (MindTap Course List)
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- What is the definition of mindfulness, and what is the purpose of mindfulness? How a person experiences time tends to be subjective and heavily influenced by their emotional state? What are the obstacles and how to overcome them in the past and the future in practicing mindfulness?arrow_forward• How to measure the two fundamental aspects of transition? Explain simply in not less than five sentences. • Define what transition management is and what is its characteristics? Discuss it thoroughly in not less than five sentences.arrow_forwardDescribe the difference between a strategic plan and an operational plan.arrow_forward
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College PubUnderstanding Management (MindTap Course List)ManagementISBN:9781305502215Author:Richard L. Daft, Dorothy MarcicPublisher:Cengage Learning

