Concept explainers
Case summary:
Firoz is an accountant who has excellent skills in accountancy but fails to communicate well. He does not understand what the clients say over the phone. He needs a close observation of everything being communicated.
He was recruited by Beatrice, however, works with Cathy. Cathy is not satisfied with his communication skills and wants to get rid of him. However, she is satisfied with his preparations for financial reports and
Characters in the case:
Firoz, an accountant
Beatrice, a partner of the business
Cathy, manager of Firoz
Adequate information:
As an accountant, Firoz performs the required job but he lacks in communication skills.
To determine:
The solutions to be taken with the performance of Firoz.

Trending nowThis is a popular solution!

Chapter 13 Solutions
MINDTAP F/UNDERSTANDING MGMT
- Read the scenario below and answer ALL the questions that follow. As a growing small-to-medium enterprise (SME) in South Africa, your company is navigating new challenges around employee engagement, adapting to environmental pressures, and staying competitive within the industry. To support sustainable growth, the company aims to conduct a comprehensive research study on employee engagement, benchmarking against competitor practices and broader industry trends. This research will explore how external factors, such as market competition, economic conditions, and industry regulations, affect employee satisfaction and productivity. In addition, the study will investigate internal dynamics that could influence engagement, including company culture, communication practices, and career development opportunities. As the business strategic partner, you are required to develop a detailed research proposal with a focus on how your findings could support strategic initiatives to enhance the…arrow_forwardhttps://www.youtube.com/watch?v=JJxBySZwBAI&t=11s At what point in the process was there a human completing job tasks? Why?Why is the AI application being used in this industry setting?arrow_forwardhttps://www.youtube.com/watch?v=JJxBySZwBAI&t=11s Describe the specific job tasks that the AI system was completing.arrow_forward
- https://www.youtube.com/watch?v=JJxBySZwBAI&t=11s Briefly describe the AI application and its context (i.e. industry setting) presented in the video.arrow_forwardhttps://www.youtube.com/watch?v=JJxBySZwBAI&t=11s Briefly describe the AI application and its context (i.e. industry setting) presented in the video. Describe the specific job tasks that the AI system was completing. At what point in the process was there a human completing job tasks? Why? Why is the AI application being used in this industry setting?arrow_forwardhttps://www.youtube.com/watch?v=JJxBySZwBAI&t=11s Do you think the use of AI in this industry setting is beneficial? Why or why not? Describe three challenges a manager in this industry setting might encounter when managing the workflow. For each challenge include a brief observation as to why you think it would be a challenge.arrow_forward
- (a).Elaborate the types of e-commerce that have been implemented in local business firms. Your answer must include suitable examples wherever necessary. (b). What is the difference between a spreadsheet and a database? List three differences between them. please write in essay form, give introduction, body and conclusionarrow_forwardWrite elaborate notes on the following terms: (a). Data Warehouses (b). Telecommunication networksarrow_forwardDifferentiate between the following: (a). Information systems literacy and computer literacy (b). Internet application of “Business-to-Business” and “Business-to-Consumer”(c). “Telecommunication processor” and “Telecommunication channel”.arrow_forward
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College PubUnderstanding Management (MindTap Course List)ManagementISBN:9781305502215Author:Richard L. Daft, Dorothy MarcicPublisher:Cengage Learning

