Understanding Management (11th Edition), Standalone Book
11th Edition
ISBN: 9781337917001
Author: Richard L. Daft, Dorothy Marcic
Publisher: Cengage Education
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Chapter 13, Problem 1AYSED
Summary Introduction
Case summary:
Firoz is an accountant who has excellent skills in accountancy but fails to communicate well. He does not understand what the clients say over the phone. He needs a close observation of everything being communicated.
He was recruited by Beatrice, however, works with Cathy. Cathy is not satisfied with his communication skills and wants to get rid of him. However, she is satisfied with his preparations for financial reports and
Characters in the case:
Firoz, an accountant
Beatrice, a partner of the business
Cathy, manager of Firoz
Adequate information:
As an accountant, Firoz performs the required job but he lacks in communication skills.
To determine:
The solutions to be taken with the performance of Firoz.
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Formal leaders play a critical role in the successful implementation of strategy within an organization. Their authority allows them to make key decisions, allocate necessary resources, and hold individuals accountable for performance. This clear decision-making power and influence can foster alignment across teams, facilitate collaboration, and ensure the strategy’s goals are prioritized. Additionally, their position lends them legitimacy and the ability to inspire others, motivating staff to embrace and execute the plan. With ownership over resources, formal leaders are well-equipped to ensure the necessary infrastructure is in place, and their accountability often drives a strong commitment to achieving success.
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Chapter 13 Solutions
Understanding Management (11th Edition), Standalone Book
Ch. 13 - Prob. 1DQCh. 13 - Prob. 2DQCh. 13 - Prob. 3DQCh. 13 - Prob. 4DQCh. 13 - Prob. 5DQCh. 13 - Prob. 6DQCh. 13 - Prob. 7DQCh. 13 - Prob. 8DQCh. 13 - Prob. 9DQCh. 13 - Prob. 10DQ
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