Chapter 12.4, Problem 4CQ2

Explanation of Solution

Problem of choose and Book system:

The below are the issue that has been held with the “NHS (National Health Service)” choose and Book system:

• At 2004, “choose and Book system” was installed in helping the patients for selecting and booking appointment with the doctors.
• At 2010, a senior cardiologist experienced problem with the patient’s arrival to the hospital and allocating appropriate specialist to its users.

It is found that the system “choose and Book” system took long procedures to fulfil the patient’s needs.

The cost of operation is found to be high and it is found that it was not helpful at the emergency situation.

Steps that should be taken to improve “choose and Book” system:

The steps that are required to make the system “choose and Book” being more successful is listed below:

• User Interface plays a major role for making the system more utilizable, the user interface must be well defined at the both end as well as with the patients and doctors...