Chapter 12.4, Problem 2CQ2

Explanation of Solution

Problem of choose and Book system:

The below are the issue that has been held with the “NHS (National Health Service)” choose and Book system:

• At 2004, “choose and Book system” was installed in helping the patients for selecting and booking appointment with the doctors.
• At 2010, a senior cardiologist experienced problem with the patient’s arrival to the hospital and allocating appropriate specialist to its users.

It is found that the system “choose and Book” system took long procedures to fulfil the patient’s needs.

The cost of operation is found to be high and it is found that it was not helpful at the emergency situation.

Failure of the “choose and Book” system:

The below are the reasons for the failure of the “choose and Book” system:

• The main reason for the failure of the system is laid with the implementation...