Chapter 12.3, Problem 1.4CQ

Explanation of Solution

Management issues

• The head of company’s global process mining service was able to promote adopting the analytics.
• The company was able to promote by identifying individuals who were receptive to process mining and enlisting them for promoting new technology.
• Since the company implemented process mining, they were able to identify slowdowns, late product deliveries and billing inefficiencies that costs millions of dollars.

Organization issues

• The company had to manage the business process manually before implementing the software.
• Each specific process was responsible for each individual supervisor...