EP BASIC BUS.STATS-ACCESS (18 WEEKS)
EP BASIC BUS.STATS-ACCESS (18 WEEKS)
14th Edition
ISBN: 9780135989005
Author: BERENSON
Publisher: PEARSON CO
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Chapter 12, Problem 41PS

A bank with a branch located in a commercial district of a city has developed an improved process for serving customer during the noon-to-1 P.M. lunch period. The bank has the business objective of reducing the waiting time (defined as the number of minutes that elapse from when the customer enters the line until he or she reaches the teller window) to increase customer satisfaction. A random sample of 15 customers is selected and waiting times are collected and stored in Bank1. These waiting times (in minutes) are:

4.21 5.55 3.02 5.13 4.77 2.34 3.54 3.20 4.50 6.10 0.38 5.12 6.46 6.19 3.79

Another branch, located in a residential area, is also concerned with the noon-to-1 P.M. lunch period. A random sample of 15 customers is selected is selected and waiting times are collected and stored in Bank2. These waiting times (in minutes) are:

9.66 5.90 8.02 5.79 8.73 3.82 8.01 8.35 10.49 6.68 5.64 4.08 6.17 9.91 5.47

a. Is there evidence of a difference in the median waiting time between the two branches? ( Use α = 0.05. )

b. What assumptions must you make in (a)?

c. Compare the results (a) with those of Problem 10.12 (a) on page 360. Discuss.

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Chapter 12 Solutions

EP BASIC BUS.STATS-ACCESS (18 WEEKS)

Ch. 12 - Consider a contingency table, with two rows and...Ch. 12 - Use the following contingency table: a. Compute...Ch. 12 - Use the following contingency table: a. Compute...Ch. 12 - How common are financial cost or contractual...Ch. 12 - Business sensor technology provides a way for...Ch. 12 - Prob. 16PSCh. 12 - Repeat (a) and (b) of Problem 12.16, assuming that...Ch. 12 - Prob. 18PSCh. 12 - The MSCI 2016 Survey of Women of Boards Survey...Ch. 12 - Prob. 20PSCh. 12 - Prob. 21PSCh. 12 - Prob. 22PSCh. 12 - A Gallup survey across generations of workers...Ch. 12 - How often do Facebook users post? A study by the...Ch. 12 - What makes sales leaders tick? Mercuri...Ch. 12 - PwC takes a closer look at what CEOs are looking...Ch. 12 - Using Table E.6, determine the lower-and...Ch. 12 - Using Table E.6, determine the lower-tail critical...Ch. 12 - Prob. 29PSCh. 12 - Prob. 30PSCh. 12 - Prob. 31PSCh. 12 - Prob. 32PSCh. 12 - From Problem 12.32 , at the 0.05 level of...Ch. 12 - In Problems 12.32 and 12.33, what is your...Ch. 12 - A vice president for marketing recruits 20 college...Ch. 12 - Prob. 36PSCh. 12 - Is there a difference in the satisfaction rating...Ch. 12 - The management of a hotel has the business...Ch. 12 - Prob. 39PSCh. 12 - Brand valuations are critical to CEOs, financial...Ch. 12 - A bank with a branch located in a commercial...Ch. 12 - Prob. 42PSCh. 12 - Prob. 43PSCh. 12 - Prob. 44PSCh. 12 - A pet food company has the business objective of...Ch. 12 - A hospital conducted a study of the waiting time...Ch. 12 - Prob. 47PSCh. 12 - An advertising agency has been hired by a...Ch. 12 - Prob. 49PSCh. 12 - The more costly and time consuming it is to export...Ch. 12 - Prob. 51PSCh. 12 - Prob. 52PSCh. 12 - Prob. 53PSCh. 12 - Prob. 54PSCh. 12 - Prob. 55PSCh. 12 - Prob. 56PSCh. 12 - Prob. 57PSCh. 12 - Prob. 58PSCh. 12 - Prob. 59PS
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