Chapter 1.2, Problem 2.3CQ

Explanation of Solution

Business objectives of UPS’s Tracking System:

Operational Excellence:

• Operational excellence is to provide consistently and reliability in business strategy.
• UPS possess this by ensure their service over many decades.
• They also provide small-packaging delivery to their customers, this makes them to be first in their industry.

Excellent customer service:

• UPS main objective is to provide the best customer service to their customer.
• UPS provide personalized labels to customers. Using UPS, the customers can download and print their own labels by visiting the UPS website...