Concept explainers
Case summary:
The Brand L is one of the effective marketers in toy manufacturing and it leads to conquering the toy world. Nowadays the L brand worth $8 billion which is twice the value of a combination of the next 10 brands. The Brand L joins millions of adults and kids because the brand is too valuable
The company first focused on wooden toys but it is difficult to sell in the market so they shifted to creating cheaper plastic toys. The Company has two-fold motives which are the starting of star war themed products and including customers in marketing and designing of the product.
Then Brand L gradually reduced the customer contact because of the fear of litigation from the parents sometimes they register sue for a piece of sales revenue. The unwillingness to accept outside ideas leads to moving the company from the outside world. The three other retailers said the Brand L was outdated in the market and this information is spread around the online media. The firm could not control the spread of news.
Then the firm wakes up immediately while connecting Brand L ambassador network, 300 online communities, users and fan groups. Now the company maintains frequent contact with this product fans and sharing ideas and advice this leads to capture the new generations.
In the present scenario, the company faces hard competition reached an entertainment digital world. It focused on imagination and creativity which retains the millions of active minds of kids and adults.
To discuss: whether the Lego’s quality influences the ongoing sales both positively and negatively.

Explanation of Solution
The Brand L quality influenced both positively and negatively in the ongoing sales of the company. The good quality of Brand L products leads to attracting the millions of children and adult’. The company maintains the proper customer relationship and ensure the involvement of customers in marketing and designing the product. This sometimes creates problems in the company among the parents such as facing sue for a piece of sales revenue. Then the company gradually reduced the customers contact because of fear of litigation from the parents for producing products like child suggestions. So the quality of Brand L affects the firm both positively and negatively.
Want to see more full solutions like this?
Chapter 12 Solutions
EBK BUSINESS IN ACTION
- analysis needs to address the following issues: The battery temperatures are a major concern for us. Can you analyze and describe the sample data? What are the average and median temperatures? How much variability is there in the temperatures? Is there anything that stands out? Our engineers’ assumption is that the temperature data is normally distributed. If that is the case, what would be the likelihood that the Safety Zone temperature will exceed 5.15 degrees? What is the probability that the Safety Zone temperature will be less than 4.65 degrees? What is the actual percentage of samples that exceed 5.25 degrees or are less than 4.75 degrees? Is the manufacturing process producing units with stable Safety Zone temperatures? Can you check if there are any apparent changes in the temperature pattern? Are there any outliers? A closer look at the Z-scores should help you in this regard.arrow_forwardFactor Factor Description Weight Present Location Newbury Hyde Park 1 Average community income 0.35 2 Community growth potential 0.15 3 Availability of public transportation 0.20 4 Labor availability, attitude, and cost 0.30 3 2 3 2 35 20 25 75 33 28 55 55 25 75 65 50 50 55arrow_forwardSubway with more than 27,000 outlets in the US is planning for a new restaurant in Buffalo New York. A) Based on the given information, the best location in Buffalo for Subway to open the new restaurant is Baptist Church with a total weighted score of? (Enter your response rounded to two decimal places.) B) If the weights for Space and Traffic density are reversed, the best location in Buffalo for Subway to open the new restaurant will be with a total weighted score of ? (Enter your response rounded to two decimal places.)arrow_forward
- northeastern insurance company is considering opening an office in the US. The two cities under consideration are going to be Philadelphia New York. Factor ratings (higher scores are better) are in the table. The best location for northeastern insurance company to open would be which with a total weighted score of ? (response rounded to two decimal places)arrow_forwardWhen football fans watch a game, they believe the other side commits more infractions on the field than does their own team. This favoritism can best be termed _____. Group of answer choices A. ethnocentrism B. the fundamental attribution error C. the affiliation bias D. marginalizationarrow_forwardWhen football fans watch a game, they believe the other side commits more infractions on the field than does their own team. This favoritism can best be termed _____. Group of answer choices ethnocentrism the fundamental attribution error the affiliation bias marginalizationarrow_forward
- Which of the following best describes the differences between egalitarianism and hierarchy as cultural values in negotiation? Group of answer choices A. Egalitarian cultures communicate directly; hierarchical cultures communicate indirectly. B. Egalitarian cultures treat people equally; hierarchical cultures discriminate among people. C. Egalitarian cultures divide things equally; hierarchical cultures divide things according to merit and status. D. Egalitarian cultures believe that status is permeable through effort and achievement; hierarchical cultures believe that superiors should take care of the needs of subordinates.arrow_forwardWhich of the following best describes the differences between individualism and collectivism as cultural values in negotiation? Group of answer choices A. Individualists see themselves as autonomous entities; collectivists see themselves in relation to others. B. Individualists prefer to work in groups; collectivists prefer to work alone. C. Individualists are cooperative; collectivists are competitive. D. Individualists focus on relationships; collectivists focus on money.arrow_forwardWhen it comes to resolving conflict, managers from hierarchical cultures prefer _____. Group of answer choices A. to attribute a disagreeable person's behavior to an underlying disposition and desire formal dispute resolution procedures B. an interests model that relies on resolving underlying conflicts C. to regulate behavior via public shaming D. to defer to a higher status personarrow_forward
- The tripartite model of culture is based on three cultural prototypes that represent negotiators’ self-views and are highly correlated with particular geographic regions. Give an example of the three. Face Dignity Honorarrow_forwardThe personality and unique character of a social group is best known as its _____ and includes the values and norms shared by its members and encompasses the structure of its social, political, economic, and religious institutions. Group of answer choices group identity group potency group stereotype culturearrow_forwardagree or disagree with this post Face - “Face” or dignity in a negotiation has been called “one of an individual’s most sacred possessions.”102 Face is the value a person places on his or her public image, reputation, and status vis-à-vis other people in the negotiation. Direct threats to face in a negotiation include making ultimatums, criticisms, challenges, and insults (Thompson, 2019). A good example of face is when I go to the negotiation table with a counterpart that is known to be difficult or not as knowledgeable about the category as they should be, my approach wouldn't be to point out their weakness, I will respect their thought process, show consideration for their perspective, all while guiding the conversation in the direction of my intended negotiation strategy in hopes to achieve my desired outcome. Dignity - endorses views such as, “People should stand up for what they believe in, even when others disagree,” and “How much a person respects oneself is far more…arrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.





