BUSINESS DRIVEN TECHNOLOGY(LL)-W/ACCESS
BUSINESS DRIVEN TECHNOLOGY(LL)-W/ACCESS
7th Edition
ISBN: 9781260149043
Author: BALTZAN
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Chapter 11, Problem 2OC

Explanation of Solution

Metrics that help to monitor driver activity:

In a business model, analyzing the data is at the core. It is impossible to have an idea of how they are performing without using the metrics. Potential metrics include:

  • Number of service calls:
    • It is important to know about the service calls so that the car is not misused.
  • Number of faulty parts:
    • It is necessary to keep an account of the faulty parts in a car so as to avoid some mishaps
  • Number of repeat customers:
    • The customers who repeatedly use cab service should be tracked.
  • Average speed:
    • The cab drivers should maintain a particular speed limit and should not cross it. This should be recorded...

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