
BUSINESS DRIVEN TECHNOLOGY(LL)-W/ACCESS
7th Edition
ISBN: 9781260149043
Author: BALTZAN
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Chapter 11, Problem 1OC
Program Plan Intro
Customer relationship management (CRM):
This concept came into frame to manage a company’s interaction with current and potential customers. This approach uses data analysis about the customer’s history with a company so as to improve business relationships with customers and it specifically focuses on customer retention and ultimately driving sales growth. It is also useful to learn more about the company’s target audiences and how to fulfill their needs.
Expert Solution & Answer

Explanation of Solution
Importance of customer relationship management:
- Customer relationship management (CRM) manages all the aspects of a customer’s relationship with an organization so as to increase the customer loyalty and retention and an organization’s profitability.
- Customer relationship management (CRM) also lets an organization to gain insights into customer’s shopping and buying behaviors.
- Whenever a customer communicates with a company, the firm gets the chance to build a trusting relationship with that particular customer.
Improving sales with the use of Customer relationship management (CRM):
- Customer relationship management concentrates on maintain the customer retention which helps the organization to work according to the customer needs are attain growth in sales.
- It is necessary to know everything about the customers so as to provide great customer service, which always leads to increase in sales and fortunately customer relationship management (CRM) helps in tracking it.
- Continuous interaction that is facilitated by customer relationship management (CRM) lets the organization to know the current trend and need of the customers which helps to produce the products accordingly which ultimately increases the sales.
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Students have asked these similar questions
Considering the TM example of binary sum ( see attached)do the step-by-step of execution for the binary numbers 1101 and 11.
Feel free to use the Formal Language Editor Tool to execute it;
Write it down the current state of the tape (including the head position) and indicate the current state of the TM at each step.
I need help on inculding additonal code where I can can do the opposite code of MatLab, where the function of t that I enter becomes the result of F(t), in other words, turning the time-domain f(t) into the frequency-domain function F(s):
I need help with the TM computation step-by-step execution for the binary numbers 1101 and 11.
Formal Language Editor Tool can be used to execute it; Write it down the current state of the tape (including the head position) and indicate the current state of the TM at each step;
Chapter 11 Solutions
BUSINESS DRIVEN TECHNOLOGY(LL)-W/ACCESS
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