COMPTIA A+ GUIDE TO IT TECH SUPPORT
COMPTIA A+ GUIDE TO IT TECH SUPPORT
10th Edition
ISBN: 9780357466810
Author: ANDREWS
Publisher: CENGAGE L
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Chapter 11, Problem 15TC

Explanation of Solution

Given: 

A user needs support over the phone but is not an experienced computer user.

To find: What the employee will do to help the user.

Solution:

The employee can help ...

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