Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
9th Edition
ISBN: 9781119371618
Author: Roberta S. Russell
Publisher: Wiley (WileyPLUS Products)
Question
Book Icon
Chapter 11, Problem 1.1ASC
Summary Introduction

Case summary:

BG is the largest aerospace organization creating commercial aircrafts and defense systems with 13,000 suppliers around various countries. BG Company uses supplier rating and evaluation system to maintain quality and customer expectation. The rating system consists of five color coded standards; gold indicates best performance, silver, yellow and bronze indicates worst performance. Within color rating, the suppliers are rated based on the delivery, performance assessment, quality and value. Aerospace industries association has considered BG Company’s rating system as the industry best supplier rating system.

To determine: How the BG Company supplier rating system is applicable in service industries like restaurant or hospitals.

Expert Solution & Answer
Check Mark

Explanation of Solution

Rating system followed in service industries like restaurant or hospitals:

Restaurants can implement similar rating systems that BG Company is following to improve their quality and customer expectations. Every department head should be given with the rating. For example, Kitchen department should be rated with gold (indicating best performance), silver (need improvement), yellow and red (poor performance). Similar rating can be followed for other department such as cleaning and serving. The aggregate scores will decides the overall performance of the employees. For example, if management rates 3 gold for kitchen, 2 gold for serving, and 1silver for cleaning, then the aggregate is 2 and there is a need for improvement.

Similar rating system can be followed in hospital considering important departments such as nursing, laboratory, housekeeping, pharmacy, etc. In hospital industry it is very critical to follow this kind of rating system because, it will help to improve the people’s health and reputation of the organization. With aggregate rating of more than 3 will always help the hospitals to maintain the quality service being provided to the patients.

Conclusion

BG Company rating system can be followed various industries to provide quality products or services and meet the customers expectations.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!
Students have asked these similar questions
Approach Consider the previous month's forecast to identify which technique is most effective. Use that to forecast the next month. Remember to select the forecasting technique that produces the forecast error nearest to zero. For example: a. Naïve Forecast is 230 and the Forecast Error is -15. b. 3-Month Moving Forecast is 290 and the Forecast Error is -75. c. Exponential Smoothing Forecast for .2 is 308 and the Forecast Error is -93. d. Exponential Smoothing Forecast for .5 is 279 and the Forecast Error is -64. e. Seasonal Forecast is 297 and the Forecast Error is -82. The forecast for the next month would be 230 as the Naïve Forecast had the Forecast Error closest to zero with a -15. This forecasting technique was the best performing technique for that month. You do not need to do any external analysis-the forecast error for each strategy is already calculated for you in the tables below. Naïve Month Period Actual Demand Naïve Forecast Error 3- Month Moving Forecast 3- Month Moving…
Scenario You have been given a task to create a demand forecast for the second year of sales of a premium outdoor grill. Accurate forecasts are important for many reasons, including for the company to ensure they have the materials they need to create the products required in a certain period of time. Your objective is to minimize the forecast error, which will be measured using the Mean Absolute Percentage Error (MAPE) with a goal of being below 25%. You have historical monthly sales data for the past year and access to software that provides forecasts based on five different forecasting techniques (Naïve, 3-Month Moving Average, Exponential Smoothing for .2, Exponential Smooth for .5, and Seasonal) to help determine the best forecast for that particular month. Based on the given data, you will identify trends and patterns to create a more accurate forecast. Approach Consider the previous month's forecast to identify which technique is most effective. Use that to forecast the next…
Use the internet to obtain crash safety ratings for passenger vehicles. Then, answer thesequestions:a. Which vehicles received the highest ratings? The lowest ratings?b. How important are crash-safety ratings to new car buyers? Does the degree of importancedepend on the circumstances of the buyer?c. Which types of buyers would you expect to be the most concerned with crash-safety ratings?d. Are there other features of a new car that might sway a buyer from focusing solely on crashsafety? If so, what might they be?
Knowledge Booster
Background pattern image
Similar questions
SEE MORE QUESTIONS
Recommended textbooks for you
Text book image
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Text book image
MKTG 12:STUDENT ED.-TEXT
Marketing
ISBN:9781337407595
Author:Lamb
Publisher:Cengage