Modern Business Statistics with Microsoft Office Excel (with XLSTAT Education Edition Printed Access Card)
6th Edition
ISBN: 9780357228708
Author: David R. Anderson; Dennis J. Sweeney; Thomas A. Williams
Publisher: Cengage Learning US
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Chapter 10.1, Problem 7E
Consumer Reports uses a survey of readers to obtain customer satisfaction ratings for the nation’s largest retailers (Consumer Reports, March 2012). Each survey respondent is asked to rate a specified retailer in terms of six factors: quality of products, selection, value, checkout efficiency, service, and store layout. An overall satisfaction score summarizes the rating for each respondent with 100 meaning the respondent is completely satisfied in terms of all six factors. Sample data representative of independent samples of Target and Walmart customers are shown below.
- a. Formulate the null and alternative hypotheses to test whether there is a difference between the population
mean customer satisfaction scores for the two retailers. - b. Assume that experience with the Consumer Reports satisfaction rating scale indicates that a population standard deviation of 12 is a reasonable assumption for both retailers. Conduct the hypothesis test and report the p-value. At a .05 level of significance what is your conclusion?
- c. Which retailer, if either, appears to have the greater customer satisfaction? Provide a 95% confidence interval for the difference between the population mean customer satisfaction scores for the two retailers.
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Chapter 10 Solutions
Modern Business Statistics with Microsoft Office Excel (with XLSTAT Education Edition Printed Access Card)
Ch. 10.1 - The following results come from two independent...Ch. 10.1 - 2. Consider the following hypothesis test.
The...Ch. 10.1 - 3. Consider the following hypothesis test.
The...Ch. 10.1 - 4. Condé Nast Traveler conducts an annual survey...Ch. 10.1 - 5. The USA Today reports that the average...Ch. 10.1 - Hotel Price Comparison. Suppose that you are...Ch. 10.1 - Consumer Reports uses a survey of readers to...Ch. 10.1 - Increases in Customer Satisfaction. Will improving...Ch. 10.2 - The following results are for independent random...Ch. 10.2 - Consider the following hypothesis test:
The...
Ch. 10.2 - Consider the following data for two independent...Ch. 10.2 - Prob. 12ECh. 10.2 - Annual Cost of College. The increasing annual cost...Ch. 10.2 - Are nursing salaries in Tampa, Florida, lower than...Ch. 10.2 - Hotel prices worldwide are projected to increase...Ch. 10.2 - Effect of Parents’ Education on Student SAT...Ch. 10.2 - Comparing Financial Consultant Ratings....Ch. 10.2 - Researchers at Purdue University and Wichita State...Ch. 10.3 - Consider the following hypothesis test.
The...Ch. 10.3 - The following data are from matched samples taken...Ch. 10.3 - Prob. 21ECh. 10.3 - The price per share of stock for a sample of 25...Ch. 10.3 - Credit Card Expenditures. Bank of America’s...Ch. 10.3 - Domestic Airfare. The Global Business Travel...Ch. 10.3 - Prob. 25ECh. 10.3 - PGA Tour Scores. Scores in the first and fourth...Ch. 10.3 - Price Comparison of Smoothie Blenders. A personal...Ch. 10.4 - Consider the following results for independent...Ch. 10.4 - Prob. 29ECh. 10.4 - Corporate Hiring Outlook. A Businessweek/Harris...Ch. 10.4 - Impact of Pinterest on Purchase Decisions. Forbes...Ch. 10.4 - Mislabeled Fish. Researchers with Oceana, a group...Ch. 10.4 - Minnesota had the highest turnout rate of any...Ch. 10.4 - Oil wells are expensive to drill, and dry wells...Ch. 10.4 - In a test of the quality of two television...Ch. 10.4 - Winter visitors are extremely important to the...Ch. 10.4 - Prob. 37ECh. 10 - Prob. 38SECh. 10 - SUV Lease Payments. Statista reports that the...Ch. 10 - Prob. 40SECh. 10 - Kitchen Versus Bedroom Remodeling Costs. The...Ch. 10 - Effect of Siblings on SAT Scores. In Born...Ch. 10 - Country Financial, a financial services company,...Ch. 10 - Prob. 44SECh. 10 - Prob. 45SECh. 10 - News Access Via Computer. The American Press...Ch. 10 - For the week ended January 15, 2009, the bullish...
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