Operations Management
13th Edition
ISBN: 9780136860419
Author: Lee Krajewski
Publisher: Pearson Education
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Chapter 10, Problem 4CS
Summary Introduction
Case summary:
Person K is the vice-president of operations at Company J, which received a request for quote of supplying 400 units per week. Employee must be permitted to perform the task for 17 times. The actual times observed were given below:
| Number | Actual time (minutes) |
| 1 | 2.05 |
| 2 | 1.92 |
| 3 | 2.01 |
| 4 | 1.89 |
| 5 | 1.77 |
| 6 | 1.8 |
| 7 | 1.86 |
| 8 | 1.83 |
| 9 | 1.93 |
| 10 | 1.96 |
| 11 | 1.95 |
| 12 | 2.05 |
| 13 | 1.79 |
| 14 | 1.82 |
| 15 | 1.85 |
| 16 | 1.85 |
| 17 | 1.99 |
Performance rating is 115%, fatigue allowance is given as 8%, personal allowance is 6%, and delay allowance is 2%. Workday hour is 7.5 hours and the operators would be paid $12.50 per hour for 8 hours.
To determine: Thecost per unit for the task in direct labor cost.
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For the purpose of process analysis, which of the following measures would be considered an appropriate flow unit for analyzing the main operation of a local accounting firm? Instructions: You may select more than one answer.
a. Number of accountants working each week
b. Number of tax returns completed each week
c. Number of customers with past-due invoices
d. Number of reams of paper received from suppliers
4. Based on the data provided in Table 2.5, what is the flow rate of callers from 8:00 a.m. to 8:20 a.m.?
TABLE 2.5 Time Stamps of the Eight Callers Who Called from 8:00 a.m. to 8:20 a.m. to the Reservation Desk of a Ferry Service
Caller
Time In
Time Out
1
8:01
8:05
2
3
4
5
6
8:02
8:07
8:06
8:08
8:09
8:12
8:10
8:15
8:12
8:20
7
8:16
8:19
8
8:17
8:19
5. Based on the data provided in Table 2.5, what is the flow time of callers from 8:00 a.m. to 8:20 a.m.?
6. Based on the data provided in Table 2.6, what is the flow rate of customers from 9:00 a.m. to 10:00 a.m.?
TABLE 2.6 Time Stamps of 10 Customers Who Visited a Local Bank Branch from 9:00 a.m. to 10:00 a.m.
Customer
1
2
3
4
5
6
7
8
9
10
Time In
Time Out
9:01
9:07
9:06
9:21
9:08
9:20
9:14
9:19
9:20
9:28
9:26
9:33
9:31
9:39
9:40
9:46
9:44
9:59
9:53
9:57
7. Based on the data provided in Table 2.6, what is the flow time of customers from 9:00 a.m. to 10:00 a.m.?
Chapter 10 Solutions
Operations Management
Ch. 10 - Prob. 1DQCh. 10 - Prob. 2DQCh. 10 - Prob. 3DQCh. 10 - Prob. 4DQCh. 10 - Prob. 5DQCh. 10 - Prob. 6DQCh. 10 - Prob. 7DQCh. 10 - Prob. 8DQCh. 10 - Prob. 9DQCh. 10 - Prob. 10DQ
Ch. 10 - Prob. 11DQCh. 10 - Prob. 12DQCh. 10 - Prob. 13DQCh. 10 - Prob. 14DQCh. 10 - Prob. 2PCh. 10 - Draw an activity chart for a machine operator with...Ch. 10 - Prob. 4PCh. 10 - Prob. 5PCh. 10 - Prob. 6PCh. 10 - Prob. 1PCh. 10 - Prob. 7PCh. 10 - Prob. 8PCh. 10 - Prob. 9PCh. 10 - Prob. 10PCh. 10 - Prob. 11PCh. 10 - Prob. 12PCh. 10 - Prob. 13PCh. 10 - Prob. 14PCh. 10 - Prob. 15PCh. 10 - Prob. 16PCh. 10 - Prob. 17PCh. 10 - Prob. 18PCh. 10 - Prob. 19PCh. 10 - Prob. 20PCh. 10 - Prob. 21PCh. 10 - Prob. 22PCh. 10 - Prob. 23PCh. 10 - Prob. 24PCh. 10 - Prob. 25PCh. 10 - Prob. 26PCh. 10 - Prob. 27PCh. 10 - Prob. 28PCh. 10 - Prob. 29PCh. 10 - Prob. 30PCh. 10 - Prob. 31PCh. 10 - Prob. 32PCh. 10 - Prob. 34PCh. 10 - Prob. 35PCh. 10 - Prob. 36PCh. 10 - Prob. 37PCh. 10 - Prob. 33PCh. 10 - Prob. 39PCh. 10 - Prob. 40PCh. 10 - Prob. 41PCh. 10 - Prob. 42PCh. 10 - Prob. 44PCh. 10 - Prob. 1CSCh. 10 - Prob. 2CSCh. 10 - Prob. 3CSCh. 10 - Prob. 4CSCh. 10 - Prob. 2.1VCCh. 10 - Prob. 2.2VCCh. 10 - Prob. 2.3VCCh. 10 - Prob. 2.4VCCh. 10 - Prob. 1.1VCCh. 10 - Prob. 1.2VCCh. 10 - Prob. 1.3VC
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