Person J of A Company, which provides call centre and receptionist services for other business, had expanded from one-man company to a strength of 650 employees. Earlier A Company suffered from high-turnover rate that is usual in the cell centre industry. Thus, Person J chose to reorganize the business to concentrate on employee satisfaction and wellness. Person J developed new set of company principles that motivated employees to think like customers and take care of each other. Person J introduced flexible schedules to and training programs Generation Y. Person J has even introduced an app to know the suggestions of the employees. Person J started a Dream On Program to help make selected employees “dreams” come true. Thus, because of the reinforcement, by A Company, employees were motivated and happy to be productive and thus are willing to stay at their jobs. Characters in the case: The characters that in the case are A Company, and Person J. Adequate information: A Company has restructured its business to focus more on employee satisfaction and wellness. To discuss: Ways in which Person J increased employee motivation by understanding and adapting the motivational theories and the most appropriate theory.

Question

Want to see the full answer?

Answer 1

Question

Chapter 10, Problem 3VC

Summary Introduction

Case summary: Person J of A Company, which provides call centre and receptionist services for other business, had expanded from one-man company to a strength of 650 employees. Earlier A Company suffered from high-turnover rate that is usual in the cell centre industry. Thus, Person J chose to reorganize the business to concentrate on employee satisfaction and wellness. Person J developed new set of company principles that motivated employees to think like customers and take care of each other. Person J introduced flexible schedules to and training programs Generation Y. Person J has even introduced an app to know the suggestions of the employees. Person J started a Dream On Program to help make selected employees “dreams” come true. Thus, because of the reinforcement, by A Company, employees were motivated and happy to be productive and thus are willing to stay at their jobs.

Characters in the case: The characters that in the case are A Company, and Person J.

Adequate information: A Company has restructured its business to focus more on employee satisfaction and wellness.

To discuss: Ways in which Person J increased employee motivation by understanding and adapting the motivational theories and the most appropriate theory.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Students have asked these similar questions

This question is regarding business negotiation BUS356 in SUSS. The case below is extracted from Harvard Business Review Case Study “Move Fast,but without Bias: Ethical AI Development in a Start-up Culture”. It is important to support your answers with specific examples based on thescenario given in the case study below to demonstrate your understanding andapplication of the relevant concepts. You may make reasonable assumptions, aspart of your analysis. Answers must be supported with theoretical models and concepts from therecommended textbook, Lewicki, R. J., Saunders, D. M. & Barry, B. (2021). Essentialsof Negotiation (7th ed). New York: McGraw-Hill International Edition and coursematerials. Please provide useful links and citations for learning purposes. One of the attached documents is the question while another one is some tips of negotiation

Identify potential ethical challenges in producing and marketing your company's skincareproducts from jamaica in europe and associated countries like germany italy and france and how your team will address them.

Make a total of 19-20 slides below the topic and give some briefs, which I should say as a speech for presentation time with that slide. (a) title slide(b) the content of the presentation and the presenter (4presenter-for each 4-5 slide) for each section(c) Topic: Factor what is more important to Gen X,Y,Z in their receptivity to international assignments. Critically discuss how factors such as culture, personality, and skills/experience may impact generational differences. The presentation should discuss how managers can use human resource planning to attract a multigenerational workforce interested in international career assignments.it considers the internal and external labour supply