Operations Management: Sustainability and Supply Chain Management (12th Edition)
12th Edition
ISBN: 9780134130422
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Question
Chapter 10, Problem 29P
a)
Summary Introduction
To determine: The standard time for the operation
Introduction: Time study is the basis that helps set the standard time; it would time a sample of the performance of the worker.
b)
Summary Introduction
To determine: The number of sample sizes required.
Introduction: Thesample size is required to determine the number of observations that are necessary to find the true cycle time.
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13-2. (Pareto Chart & Fishbone Diagram). Smith, Schroeder, and Torn (SST) is a short-haul household furniture moving company. SST"s labor force, selected from the
local community college football team, is temporary and part-time. SST is concerned with recent complaints, as tabulated on the following tally sheet.
Complaint
Broken glass
Delivered to wrong address
Furniture rubbed together while on truck
Late delivery
Late arrival for pickup
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//
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Missing items
Nicks and scratches from rough handling /////
Soiled Upholstery
///// /////
Tally
///// /
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I
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a. Use a Pareto chart to identify the "few vital" complaint problems.
b. Use a cause-and-effect diagram to identify potential causes of the complaints
Instruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints.
Case: Tip Top Markets
Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays.
June 1
out of orange yogurt
produce not fresh
bread stale
lemon yogurt past sell date
checkout lines too long
couldn’t find rice
overcharged
milk past sell date
double charged
stock clerk rude
meat smelled strange
cashier not friendly
charged for item not purchased
out of maple walnut ice cream
couldn’t find the sponges
something green in meat
meat tasted strange
didn’t like music
store too cold…
7
Chapter 10 Solutions
Operations Management: Sustainability and Supply Chain Management (12th Edition)
Ch. 10 - Prob. 1DQCh. 10 - Prob. 2DQCh. 10 - Prob. 3DQCh. 10 - Prob. 4DQCh. 10 - Prob. 5DQCh. 10 - Prob. 6DQCh. 10 - Prob. 7DQCh. 10 - Prob. 8DQCh. 10 - Prob. 9DQCh. 10 - Prob. 10DQ
Ch. 10 - Prob. 11DQCh. 10 - Prob. 12DQCh. 10 - Prob. 13DQCh. 10 - Prob. 14DQCh. 10 - Prob. 1PCh. 10 - Prob. 2PCh. 10 - Draw an activity chart for a machine operator with...Ch. 10 - Prob. 4PCh. 10 - Prob. 5PCh. 10 - Prob. 6PCh. 10 - Prob. 7PCh. 10 - Prob. 8PCh. 10 - Prob. 9PCh. 10 - Prob. 10PCh. 10 - Prob. 11PCh. 10 - Prob. 12PCh. 10 - Prob. 13PCh. 10 - Prob. 14PCh. 10 - Prob. 15PCh. 10 - Prob. 16PCh. 10 - Prob. 17PCh. 10 - Prob. 18PCh. 10 - Prob. 19PCh. 10 - Prob. 20PCh. 10 - Prob. 21PCh. 10 - Prob. 22PCh. 10 - Prob. 23PCh. 10 - Prob. 24PCh. 10 - Prob. 25PCh. 10 - Prob. 26PCh. 10 - Prob. 27PCh. 10 - Prob. 28PCh. 10 - Prob. 29PCh. 10 - Prob. 30PCh. 10 - Prob. 31PCh. 10 - Prob. 32PCh. 10 - Prob. 33PCh. 10 - Prob. 34PCh. 10 - Prob. 35PCh. 10 - Prob. 36PCh. 10 - Prob. 37PCh. 10 - Prob. 38PCh. 10 - Prob. 1CSCh. 10 - Prob. 2CSCh. 10 - Prob. 3CSCh. 10 - Prob. 4CSCh. 10 - Prob. 2.1VCCh. 10 - Prob. 2.2VCCh. 10 - Prob. 2.3VCCh. 10 - Prob. 2.4VCCh. 10 - Prob. 1.1VCCh. 10 - Prob. 1.2VCCh. 10 - Prob. 1.3VC
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