Concept explainers
a)
To construct: A
Introduction: Quality is a measure of excellence or a state of being free from deficiencies, defects and important variations. It is obtained by consistent and strict commitment to certain standards to attain uniformity of a product to satisfy consumers’ requirement.
b)
To analyze: The data using median run test and up and down run test and conclude the results.
Introduction: Quality is a measure of excellence or a state of being free from deficiencies, defects and important variations. It is obtained by consistent and strict commitment to certain standards to attain uniformity of a product to satisfy consumers’ requirement.

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Chapter 10 Solutions
OPERATIONS MANAGEMENT >CUSTOM<
- Assess what led to such logistical inefficiencies / collapse of a previously world class freight networkarrow_forwardWhich of the following statements concerning the evaluation of training programs is true? Most companies thoroughly evaluate the return on investment of their training programs It is relatively easy to establish a control group and a treatment group for evaluation Results level of evaluation measures how well participants liked the program Behavior level criteria measure whether skills learned in training result in behavior changes back on the jobarrow_forwardEligibility testing is an disparate impact validation method none of the above a method to validate promotions and progressive discipline activity a test an employee administers to ensure that the potential employee is capable and qualified to perform the requirements of the positionarrow_forward
- A no-strike pledge by a union in a collective bargaining agreement is given in return for management’s agreement to: a grievance procedure a union shop a wage increase a fringe benefit increase binding arbitration of grievancesarrow_forwardWhich is the major OD technique that is used for increasing the communication, cooperation, and cohesiveness of work units? Leadership analysis Developing objectives Groupthink Strategic Planning team Buildingarrow_forwardAn American multinational firm usually is less than fully successful in adapting itself to local practices in each country because: American managers are often ignorant of local conditions None of the above management direction may be centralized in the home office All of the above Foreign subsidiaries often have American managersarrow_forward
- When salary increases are based on inputs, or performance, companies are following: agency theory equality theory equity theory compliance theory need theoryarrow_forwardThe most frequently used techniques for measuring job satisfaction involves Direct observation Questionnaires Interviews Psychological testsarrow_forwardWhich of the following is not an advantage of on-the-job training? Transfer is less difficult Transfer is less difficult The training is inexpensive Any organizational member can be the trainer without preparation It is relatively easy to use this methodarrow_forward
- Diversimilarity is characterized by A systematic and dual emphasis and appreciation of both the differences and the similarities that members of an organization have Everyone is either the same or different Attempting to change the values of minority groups to make them conform with the views of the dominant group Emotional intelligence of everyone involvedarrow_forwardCultural environment includes all of the following components except: religious beliefs values/ideologies corporate structure education/human capitalarrow_forwardSearch firms _____________. All of the above place consultants onsite for their clients are outsourced to search and place full-time employees for their clients place contract employees for the clientsarrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Foundations of Business (MindTap Course List)MarketingISBN:9781337386920Author:William M. Pride, Robert J. Hughes, Jack R. KapoorPublisher:Cengage Learning
- Foundations of Business - Standalone book (MindTa...MarketingISBN:9781285193946Author:William M. Pride, Robert J. Hughes, Jack R. KapoorPublisher:Cengage Learning


