Management (14th Edition)
Management (14th Edition)
14th Edition
ISBN: 9780134527604
Author: Stephen P. Robbins, Mary A. Coulter
Publisher: PEARSON
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Chapter 1, Problem MH7RDQ
Summary Introduction

To discuss:

Total quality management.

Introduction:

TQM refers to the management system for the organization that focuses primarily on customers and all its employees work towards continual improvement. It makes use of effective communication, data and strategy for the integration of the quality discipline in the organization’s activities and culture.

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