The importance of customers for the managers in the organization. Introduction: A manager is an individual that administers or controls a group of staff or an organization. In other words, a manager is in charge of a certain subset of a company or a certain group of tasks. A manager possesses a non-managerial staff of people that directly reports to him.

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Mostlarge businesses rely on many complex processes to keep them running smoothly. Two large areas that impact large areas of business and IT are ERP and CRM. Respond to the following questions: • How do ERP and CRM help a company? What are the drawbacks to setting up those different types of systems in a business? What direct effects do these systems have on customers?

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Question

Chapter 1, Problem 5RDQ

Summary Introduction

To determine:

The importance of customers for the managers in the organization.

Introduction:

A manager is an individual that administers or controls a group of staff or an organization. In other words, a manager is in charge of a certain subset of a company or a certain group of tasks. A manager possesses a non-managerial staff of people that directly reports to him.

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Mostlarge businesses rely on many complex processes to keep them running smoothly. Two large areas that impact large areas of business and IT are ERP and CRM. Respond to the following questions: • How do ERP and CRM help a company? What are the drawbacks to setting up those different types of systems in a business? What direct effects do these systems have on customers?

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