OM (with OM Online, 1 term (6 months) Printed Access Card)
OM (with OM Online, 1 term (6 months) Printed Access Card)
6th Edition
ISBN: 9781305664791
Author: David Alan Collier, James R. Evans
Publisher: Cengage Learning
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Chapter 1, Problem 6PA
Summary Introduction

Interpretation:The application of differences between goods-producing firms and service-providing firms in relation to a fire department.

Concept Introduction:

Managing operations are essential to any firm; be it engaged in producing goods or providing services. It is important that firms understand the difference between the two, to correctly employ operations management strategies. The tangibility of the final output, production on demand, customer specific production and the physical location could be identified as the four main aspects that differentiate goods and services.

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SIPOC Process Supplier Machines Quality Group Leader Double Output Customers Inputs Solutions End of batch Inspection verification Scrap evaluation Sampling Verification Batch complete Evaluation Completed Quality Group Leader Samplings verified Quality Samplings verified Quality Barcode programed Mechanic Parameters registered Quality Line verified Quality Line Verified Quality Second verification Barcode Parameters Line Inspection Second Line Inspection Lot and Expiration Date Quality Quality Mechanic Mechanic Quality Machines Quality Group Leader Quality Quality Quality Batch Verification Process complete Revision Review Sampling Verification Barcode Scanner Machine Parameters Line Clearance Line Clearance Machine Remove Lot Status Verification Close floor Final MFG Review Final QA Review Close Batch Machine removed Lot verified Floor closed MFG Reviewed Process reviewed Batch closed Mechanic Group Leader Quality Quality Quality Group Leader
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