Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
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Question
Chapter 1, Problem 5DQ
Summary Introduction
Interpretation:Is pure good and pure service exist.
Concept Introduction:Product are manufactured for the need of customer and try to fulfill all his demand like high quality at low cost. Market aim is to satisfying the customer and provide the product to fulfil the customer need but they also think about their own profit. Cost of product include labor cost, material cost, capital, machine cost, electricity, government tax. So it not possible to produce the product by neglecting product cost but it is possible to provide service to the customer without selling the product.
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Is there a spectrum of service innovation?
In SERVQUAL, which attributive in service expectation includes apparent/visual confirmation of service availability?
A-Assurance
B- Reliability
C- Responsiveness
D- Empathy
E- Tangibility
Analyze simple service systems?
Chapter 1 Solutions
Practical Operations Management
Ch. 1 - Prob. 1DQCh. 1 - Prob. 2DQCh. 1 - Prob. 3DQCh. 1 - Prob. 4DQCh. 1 - Prob. 5DQCh. 1 - Prob. 6DQCh. 1 - Prob. 7DQCh. 1 - Prob. 1PCh. 1 - Prob. 2PCh. 1 - Prob. 3P
Ch. 1 - Prob. 4PCh. 1 - Prob. 5PCh. 1 - Prob. 6PCh. 1 - Prob. 7PCh. 1 - Prob. 8PCh. 1 - Prob. 9PCh. 1 - Prob. 10PCh. 1 - Prob. 11PCh. 1 - Prob. 12PCh. 1 - Prob. 13PCh. 1 - Prob. 14PCh. 1 - Prob. 15PCh. 1 - Prob. 16PCh. 1 - Prob. 17PCh. 1 - Prob. 18PCh. 1 - Prob. 19PCh. 1 - Prob. 20PCh. 1 - Prob. 21PCh. 1 - Prob. 22PCh. 1 - Prob. 1.1QCh. 1 - Prob. 1.2QCh. 1 - Prob. 1.3QCh. 1 - Prob. 2.1QCh. 1 - Prob. 2.2QCh. 1 - Prob. 2.3QCh. 1 - Prob. 3.1QCh. 1 - Prob. 3.2QCh. 1 - Prob. 3.3QCh. 1 - Prob. 3.4Q
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- What are the pros and cons of guaranteeing service quality?arrow_forwardWhat benefits does it provide to the consumer when a product is bundled with a service?arrow_forwardWhich of the following can NOT be classified as a consumer service? Architecture Telecommunications Restaurant Football match Airlinearrow_forward
- What are the 5 dimensions of service quality? which is the most important and why?arrow_forwardWhat exactly are Quality of Service metrics? What is the significance of Quality of Service metrics?arrow_forwardWhen the value of a loyal customer (VLC) market segment is high, should these customers be given premium goods and services for premium prices? If the VLC is low, should they be given less service? Explain.arrow_forward
- What precisely are measures for quality of service? What use do Quality of Service measurements serve?arrow_forwardServices cannot be seen and touched. This feature is called as: a. Inseparability b. Intangibility c. Perishability d. Heterogeneityarrow_forwardExplain the service Quality Gap Model?arrow_forward
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