OPERATIONS MANAGEMENT CUSTOM ACCESS
OPERATIONS MANAGEMENT CUSTOM ACCESS
11th Edition
ISBN: 9780135622438
Author: KRAJEWSKI
Publisher: PEARSON EDUCATION (COLLEGE)
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Chapter 1, Problem 3DQ

A local hospital declares that it is committed to provide care to patients arriving at the emergency unit in less than 15 minutes and that it will never turn away patients who need to be hospitalized for further medical care. What implications does this commitment have for strategic operations management decisions (i.e., decisions relating to capacity and workforce)?

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