Concept explainers
To determine:
The three broad management skills are listed out and most needed skills for the camp bow wow leaders are been in discussed.
Introduction:
Camp bow wow is a company founded in year 2000 in US which is the daycare for dogs that takes care of dogs with boarding, training and grooming of pets.
Answer to Problem 1OTJVC
The management skills like conceptual skill, human skill and the technical skills are required by the owner, general manager and the counselors respectively which help to manage the company as a whole and have a good relationship with the clients.
Explanation of Solution
Given information:
The three important management skills as highlighted in the video and the skills required for the particular managerial levels to promote the business.
The Camp bow wow company is a daycare center of that takes care of pets giving two kind of services, Where one is 'Home Buddies' which takes care of the dogs by visiting homes and it may also include other pets. The other service is 'behaviour buddies' which gives training to dogs to adapt certain behaviours.
The three broad management skills that are needed by the camp bow wow leaders are as follows:
- Conceptual Skill: This is the skill which is required to be found in the top managers which enable them to work with creative and competitive ideas in abstract situations. They visualize the whole organization as a complete one with relationship in various sectors. The managers have to take care of all the working departments completing a work together, identifying issues and solving it with this conceptual skills.
- Human skills: It is the skill which involves the management of humans by dealing with them in communications and interactions. These are also known as person skills which are necessary for the managers involving relationship with the employees.
- Technical skills: These skills enable the front line employees with the techniques, practices, tool and processes that helps them to perform the technical tasks of which is required by the company.
The managers of the Camp bow wow requires the above managerial skills to some extent whereas the proprietor of the company Sue Ryan should and must have the conceptual skills to think as a whole about the company and improve the business according to the market values and trends. Sue Ryan should use the conceptual skills to control the relationship between the employees and the management also with the headquarters.
The managerial skills like the human skill should be needed by the General Manager Candace Stathis who is responsible for building up a strong relationship with the clients to improve the business. The camp bow wow counselors should have the technical knowledge about the work and skills like how to train a dog and other work related skills along with the office work.
The three skill sets that are expected to be in the employees of the camp bow wow to have a developed thinking in abstract situations and ability to get the work done from the required person and most importantly the technical skill which is the skill required to do the core job.
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Chapter 1 Solutions
EBK MANAGEMENT
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